Will Molina
@willmolina
Motivated IT professional with hands-on experience in documentation management.
What I'm looking for
I am a motivated IT professional with a solid foundation in IT support, networking, and cybersecurity principles, backed by certifications including CompTIA A+, Network+, Security+, and ITIL 4 Foundation. My experience spans across documentation management and regulatory compliance, where I have honed my skills in stakeholder communication and problem-solving.
In my role as a Licensed Loan Officer Assistant at Movement Mortgage, I managed sensitive client documentation while ensuring compliance with industry regulations. This experience has equipped me with the ability to handle data securely and efficiently. I have also communicated technical information to non-technical stakeholders, showcasing my capacity for help desk support and multi-platform collaboration.
Previously, as a Case Specialist at The GEO Group, Inc., I maintained case records and supported user needs, which has further developed my technical troubleshooting skills. I am eager to leverage my background in a security operations role, contributing to secure and efficient system operations.
Experience
Work history, roles, and key accomplishments
Licensed Loan Officer Assistant / Hybrid
Movement Mortgage
Feb 2020 - Present (5 years 5 months)
Managed and processed sensitive client documentation in compliance with industry regulations, translating well to IT data handling and confidentiality standards. Communicated technical information to non-technical stakeholders, similar to help desk support communication practices.
Case Specialist
The GEO Group, Inc.
May 2017 - Present (8 years 2 months)
Maintained case records using internal database systems, showcasing accuracy and system navigation skills. Supported user needs and addressed barriers to compliance, skills transferable to end-user support and technical troubleshooting.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Charlotte
Bachelor of Science, Accounting
Studied accounting principles and practices at the University of North Carolina at Charlotte. Recognized on the Dean's List in Fall 2013 for academic achievement.
Rowan-Cabarrus Community College
Associate of Arts (A.A.), Business Administration and Management
Completed an Associate of Arts degree with a focus on Business Administration and Management at Rowan-Cabarrus Community College.
Availability
Location
Authorized to work in
Job categories
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