Open to opportunities

Rodrigo Silva

@rodrigosilva

Message

Experienced Customer Care Analyst with strong communication skills.

Portugal

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I'm Rodrigo Costa, a dedicated Customer Care Analyst with over four years of experience at TAP Air Portugal, where I provided exceptional service to passengers worldwide in Portuguese, English, and Spanish. My role involved handling inquiries through various channels, including phone, email, and social media, where I excelled as the top seller in my team. My promotion to the Back Office team allowed me to further develop my skills in online billing and ticket issuance.

Prior to my tenure at TAP, I coordinated editorial projects at Editora Boccato, where I negotiated international and national rights and managed contracts. My experience as a Business and Rights Analyst at Grupo Escala - Larousse - Lafonte honed my negotiation skills for publishing rights and provided executive assistance to the board. I thrive in dynamic environments and am passionate about delivering outstanding customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Care Analyst

TAP Air Portugal

Jul 2018 - Nov 2022 (4 years 4 months)

Provided customer service to passengers worldwide in Portuguese, English, and Spanish. Handled inquiries via phone, email, and social media, and was recognized as the top seller in the team. Promoted to Back Office team for online billing support and electronic ticket issuance.

Customer Service Sales Billing Social Media Support Team Collaboration Problem Solving Time Management

Editorial Coordinator

Editora Boccato

Sep 2012 - Nov 2017 (5 years 2 months)

Coordinated the editorial department, negotiated international and national rights, managed contracts, and oversaw editorial projects printed in China while maintaining relationships with authors.

Contract Management Project Management Author Relations Communication Team Leadership

Business and Rights Analyst

Grupo Escala - Larousse - Lafonte

Apr 2009 - Nov 2011 (2 years 7 months)

Negotiated copyright purchases for book publications and managed international magazine titles. Provided bilingual executive assistance and participated in international book fairs.

Executive Assistant Bilingualism Event Participation Project Coordination Sales Strategy