María de Lourdes Ferreira Seabra
@maradelourdesferreir
Experienced customer service and administrative professional with strong accounting skills.
What I'm looking for
I am an experienced customer service and administrative professional with a long background in finance, office management, and client support. I have worked across industries including media services, healthcare support, distribution, and retail management.
Currently I handle customer service for Spanish-speaking clients at HBO Max, managing inquiries across calls, email, chat, and social media while logging and resolving complaints. Previously I provided telephone patient support and data entry for Linde and served as an administrative manager overseeing financial management, bank reconciliations, budgeting, and tax compliance at Brake Parts JCG.
Earlier roles include executive presidency assistance—organizing agendas, correspondence, and banking contacts—and accounting assistance focused on supplier payments and monthly financial reporting. I combine strong Microsoft Office skills with hands-on experience in customer management and administrative organization.
I communicate fluently in Spanish and Portuguese, with intermediate English, and I am motivated to contribute reliable, detail-oriented administrative and customer-focused support to a team that values accuracy and professional service.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
HBO Max
Jun 2022 - Present (3 years 7 months)
Provided customer service for Spain via calls, email, chat and social media; logged and managed requests, complaints and inquiries to ensure customer satisfaction.
Internal Patient Service
Linde
Dec 2018 - Jun 2022 (3 years 6 months)
Managed telephone assistance and data entry for patients, handled complaints and routed requests to appropriate departments to maintain service continuity.
Administrative Manager
Brake Parts JCG
May 2013 - Mar 2018 (4 years 10 months)
Oversaw financial management including bank reconciliations and budget control, supervised administrative operations and ensured tax compliance while managing payments and cash flow.
Executive Presidency Assistant
Excelsion Gama Supermarkets
Feb 2004 - Apr 2013 (9 years 2 months)
Organized the Executive President's agenda and managed correspondence, documents and banking contacts to support executive operations.
Accounting Assistant
Swiss Re Venezuela
Sep 1991 - Jul 2001 (9 years 10 months)
Managed supplier payments and bank reconciliations and prepared monthly financial reports to support accounting operations.
Education
Degrees, certifications, and relevant coursework
Instituto Universitario de Nuevas Profesiones
Higher Technician in Business Administration, Business Administration
1996 - 1999
Completed a Higher Technician program in Business Administration focusing on administrative and business management practices.
Colegio Teresiano La Castellana
Secondary Education, Science
1968 - 1979
Completed secondary education with a focus on science subjects during secondary schooling.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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