Manuela García García

Provided B2B phone and email support to travel agencies on ticketing, fare rules, and reservation changes using Amadeus, maintaining high service quality and meeting AHT targets.

Managed client bookings and tailored itineraries to client preferences, acting as account manager for multiple clients and coordinating reservations remotely.

Provided comprehensive travel advice, managed itinerary changes, cancellations, and customer complaints to ensure high customer satisfaction.

Ensured accuracy and consistency of linguistic data across projects, provided feedback to language specialists, and improved data collection and processing methodologies.

Evaluated multimedia content against guidelines to ensure compliance and maintained high quality standards while collaborating with a global team.

Managed customer orders and transactions, resolved order-related inquiries, and streamlined order processing workflows to improve efficiency and service.

Assisted processing international shipments, ensured customs compliance, and coordinated to resolve complex shipping issues for timely delivery.

Provided exceptional customer service, assisted product selection, processed transactions, and resolved customer inquiries to drive sales and satisfaction.

Managed customer inquiries and orders via phone and email, providing accurate information and resolving issues promptly.

Delivered travel consultations, resolved complex inquiries, and ensured seamless travel experiences for clients.

Technical diploma in Hotel Management from Instituto Superior Teclab focusing on hospitality operations and service skills.

Coursework in Literature/Linguistics at the University of Buenos Aires; studies were not completed.