Rita User

Provided customer service via phone, forwarding technical assistance requests and client reports. Managed customer dissatisfactions to prevent complaints and collaborated effectively within a team environment.

Analyzed clinical documents and performed data entry of clinical receipts for the Refund Department. Provided customer service via phone, managed email correspondence, and prepared refund estimate documents.

Worked as part of a team, taking orders and preparing food and drinks. Processed bills and handled payments efficiently.

Ensured the safety conditions of the airplane and all associated tools to guarantee a secure flight. Reassured the wellness and safety of every crew member and passenger.

Performed freelance transcription of court hearings for legal proceedings. Ensured accuracy and timely delivery of all transcribed documents.

Managed private patrimonial information for client accounts and handled various client requests, including direct debits. Provided comprehensive customer service to bank clients.

Pursued a Master's degree in Psychology, gaining advanced knowledge in psychological theories and practices. The program was incomplete.

Completed secondary education at Emídio Navarro, focusing on a broad curriculum to prepare for higher education.

Attended Colégio Moderno for the 10th and 11th grades, building foundational knowledge across various subjects.

Completed primary school education up to the 9th grade at Colégio do Vale, establishing fundamental academic skills.