Rodrigo Flores

Provided attention to condominium residents, resolved conflicts, prepared reports, and managed vendor relations.

Received payments for highway usage and provided attention to users.

Provided ride-hailing services as an independent driver-partner.

Solved executive issues, identified needs to support sales closures, coached service executives, and maintained daily productivity to meet weekly metrics.

Provided attention to active cardholders, followed up on cases from various processes, and resolved issues presented by cardholders.

Managed logistics for the uniform portal, controlled dress code in points of sale, and prepared reports to measure project reach and validate results. Reduced material distribution times from 20 business days to 5 calendar days.

Prospected clients, provided post-sale follow-up, solved client issues, identified needs to enhance sales and service experience, and performed analysis for improvement opportunities. Achieved 10% conversion in client development and 15% in new clients.

Negotiated and recovered delinquent mortgage portfolio, followed up on legal proceedings, developed recovery strategies, and prepared productivity reports.

Managed branch operations, attended to clients, supervised staff, conducted inventories, reconciliations, and cash handling, and prepared productivity reports.

Currently pursuing a degree in International Commerce.

Pursued a degree in Sociology but did not complete the program.