At Amazon, I provided remote, bilingual support to customers in the United States and Puerto Rico, as well as Amazon Flex delivery drivers. I resolved logistical and commercial incidents in high-demand operating environments.
At Grupo Financiero Banorte, I supported customers seeking to cancel credit cards, handling objections and negotiating to de-escalate difficult calls. Earlier, at SIER Asesores, I advised customers on automobile insurance and followed up on claims.
I also managed operations for my self-owned beer retail business, including inventory control, vendor payments, and opening new points of sale. My background includes customer service and technical support for AT&T, Telcel, IMSS, and Sprint.
