Open to opportunities

Karina Moreno

@karinamoreno

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Dedicated professional with expertise in customer service and operations.

Mexico

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What I'm looking for

I am looking for a role that offers opportunities for professional growth and a collaborative work environment.

I am a results-oriented professional with a strong background in customer service and operations management. My experience spans various roles, including Dispatch/Customer Service Representative and Transaction Coordinator, where I have honed my skills in scheduling, invoicing, and coordinating complex transactions. I thrive in fast-paced environments and am committed to delivering exceptional service while driving efficiency and cost savings for my employers.

Throughout my career, I have demonstrated a proactive approach to problem-solving and a high sense of responsibility. My ability to work effectively both as part of a team and independently has allowed me to contribute significantly to the organizations I have been a part of. I am passionate about continuous improvement and am eager to leverage my skills in a challenging new role that aligns with my professional growth aspirations.

Experience

Work history, roles, and key accomplishments

Dispatch/Customer Service Rep.

Clean Up California

Apr 2023 - May 2025 (2 years 1 month)

Managed scheduling for dumpster rentals and coordinated broker payments, ensuring smooth operations. Processed client payments using Obmni – Stax Payments and handled invoicing, contributing to efficient financial transactions.

Scheduling Lead Follow Up Payment Processing Invoicing Dispatching Customer Service Stax Payments

Transaction Coordinator

Coker Homes Group

May 2020 - Mar 2023 (2 years 10 months)

Coordinated real estate transactions in Maricopa County, including scheduling showings and managing document signatures via Docusign. Maintained CRM, uploaded documents to the broker portal, and coordinated various inspections and repairs.

Real Estate Transactions Docusign CRM Document Management Repair Coordination

Vudu Customer Service Representative

J-Curve (Intugo)

Jul 2018 - Feb 2020 (1 year 7 months)

Provided Tier II customer care and technical support for Vudu.com, focusing on sophisticated troubleshooting. Also handled general customer service support for the streaming service.

Customer Service Technical Support Troubleshooting Streaming Vudu.Com

Jr Collector

Total Finance (Intugo)

Nov 2017 - Mar 2018 (4 months)

Responsible for collecting car payments for Car Outlet, a dealership located in Chicago, IL. Managed payment collection processes and ensured timely receipt of funds.

Debt Recovery Data Entry

Purchasing

Martinrea Developments de México

Sep 2015 - Nov 2017 (2 years 2 months)

Managed general savings for the plant across various services, MRO, packaging, office supplies, and raw materials. Conducted quoting, analyzed options, and negotiated with suppliers to achieve savings.

Purchasing Logistics SAP

Receptionist

Martinrea Developments de México

Jan 2015 - Aug 2015 (7 months)

Provided HR support, including attending to visitors and booking hotels and flights for employees. Managed HR suppliers and created requisitions and MSDs for quality support.

Employee Support Travel Coordination Supplier Management Administrative Support

TPV Agent

Teleperformance Mexico

Jan 2012 - Nov 2014 (2 years 10 months)

Performed bilingual order verification for DirecTV, ensuring accuracy and compliance. Handled customer interactions in both English and Spanish.

DirecTv Order Verification Bilingualism Customer Service Data Entry Quality Assurance DirecTV

Education

Degrees, certifications, and relevant coursework

Universidad de Sonora

Bachelor, Business Administration

Studied Business Administration, gaining foundational knowledge in management, finance, and operations. Developed skills applicable to various business environments.