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Rodolfo Tavares

@rodolfotavares

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Experienced software engineer with a passion for driving excellence.

Brazil

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What I'm looking for

I am looking for a job that offers a collaborative and innovative company culture, where I can contribute my expertise in software engineering, customer success, and operations. I am particularly interested in roles that involve DevOps methodologies, API integrations, and database management. I value opportunities for career growth and continuous learning.

I am a software engineer with a strong background in software engineering, customer success, and operations. I am committed to driving excellence in all aspects of my work and have a keen interest in DevOps methodologies and API integrations. Currently, I specialize as a Software Engineer at RD Station, where I am adept at resolving complex bugs, implementing SRE practices, and ensuring seamless API integrations for enhanced system performance.

During my time at RD Station, I have collaborated with cross-functional teams to identify, reproduce, and resolve software bugs. I have also worked on site reliability engineering, ensuring system reliability and performance using cloud technologies like Google Cloud Platform (GCP) and Amazon Web Services (AWS). Additionally, I have experience in designing, implementing, and maintaining API integrations with third-party services and partners.

Before joining RD Station, I served as a pivotal member of the Customer Success Specialists Team, providing tailored support for integration solutions and contributing to the growth of the partner ecosystem. I have demonstrated proficiency in database management, log consultation, and customer support systems, coupled with a knack for data analysis and process optimization. I am also passionate about sharing knowledge and fostering continuous learning within the tech community.

Experience

Current

Software Engineer

Current

RD Station

Sep 2022 - Present (1 year 8 months)

Passionate about technology and committed to driving excellence in software engineering, customer success, and operations, with a keen interest in DevOps methodologies and API integrations.

Google Cloud Platform (GCP)Terraform Python Java Ruby Kubernetes Docker SQL NoSQL RESTful APIs JSON GitHub Confluence Wiki Markdown

Current

Operum Co-Founder

Current

Operum

Dec 2022 - Present (1 year 5 months)

Empowered SMBs with sales operations and engineering expertise.

Sales SQL

Customer Experience and Support Junior Analyst

Zygo

Jun 2019 - Sep 2019 (3 months)

Assisted in onboarding new members, created goals and projects for the CX team, collaborated with the Engineering and Product team for product improvements, and prioritized tickets based on impact and cost.

Customer Experience and L2 Support Analyst

Zygo

Sep 2019 - Oct 2020 (1 year 1 month)

Created customized reports for SME and Enterprise customers, monitored and resolved level 2 tickets, assisted leaders in the development of team members, and performed data analysis for customer journey improvements.

SQL Performance Analysis

Customer Success Specialists Team

RD Station

Jan 2022 - Sep 2022 (8 months)

Provided tailored support for integration solutions and contributed to the growth of the partner ecosystem at RD Station.

RD Station Marketing MySQL PostgreSQL Elastic Datadog

Customer Experience intern

Zygo

Feb 2019 - Jun 2019 (4 months)

Improved and monitored the customer's journey, created and improved personalized campaigns, provided primary service to internal and external customers, and contributed to the continuous improvement of the customer's journey.

Customer Service