jesome nicolas
@jesomenicolas
Senior fraud analyst who mitigates risk with real-time decisions, compliant investigations, and strong support/technical troubleshooting skills.
United StatesWhat I'm looking for
I’m a fraud-focused professional with experience making real-time, risk-based decisions to combat fraud while ensuring compliance and protecting customer relationships. At Bank of America, I analyzed accounts, monitored suspicious activity, submitted fraud claims and reports, and proactively mitigated risk by verifying high-risk transactions with customers and bank associates.
In fraud operations work, I conducted in-depth investigations of moderate to complex account activity across multiple payment platforms to identify fraud patterns and recommend controls. I ensured compliance with NACHA rules and Regulation E, used forensic resources for case investigations, and supported the development of fraud prevention controls, including monitoring for signs of money laundering.
Across client service roles, I focused on identifying client needs and recommending solutions in fraud cases. I handled inbound and outbound communications, escalated cases for risk review, performed debit card dispute analysis using fraud detection software, and ensured timely investigation and resolution of unauthorized transactions.
I also bring practical technical support and networking skills, including technical support, networking fundamentals, network device monitoring, Wireshark, and network troubleshooting, along with the MS 365 Office Suite. From managing access to technological devices in public spaces to running authorization report checks, I’ve built a habit of careful verification, clear communication, and quick problem resolution.
Experience
Work history, roles, and key accomplishments
Medical Courier
Khozam Services
Oct 2023 - Present (2 years 8 months)
Handled daily laboratory specimen pick-ups and delivered reports and supplies to customers within the Associated Couriers service area while maintaining the company vehicle. Assisted the dispatcher and performed other assigned duties.
Engaged guests regarding their stay, property services, and local attractions while running credit card authorization reports to identify discrepancies. Managed access to public-space technology and provided basic troubleshooting or referrals as needed.
Made real-time, risk-based fraud decisions by analyzing accounts and monitoring suspicious activity using specialized systems. Submitted fraud claims and reports, mitigating risk by verifying high-risk transactions with customers and bank associates while ensuring regulatory compliance.
Conducted in-depth investigations of moderate-to-complex account activity across payment platforms to identify fraud patterns and recommend risk mitigations such as account restrictions. Ensured compliance with NACHA rules and Regulation E, monitored for money laundering indicators, and supported fraud prevention control development using forensic resources.
Supported fraud case handling by identifying client needs, communicating through multiple channels, recording data accurately, and escalating cases for risk review while complying with Regulation E and ACH procedures. Performed debit card dispute analysis using fraud detection software to identify fraud risks and trends and supported timely investigation and resolution of unauthorized transactions
Guest Service Agent
Embassy Suites
Oct 2013 - Oct 2014 (1 year)
Collaborated with the general manager to optimize hotel revenue ($500,000–$2,000,000) by forecasting rates based on market trends. Managed guest registration, room assignments, and clerical tasks using the Opera reservation system, and as acting manager streamlined operations by coordinating scheduling and handling large-scale event bookings.
Education
Degrees, certifications, and relevant coursework
Pasco-Hernando State College
Associate of Science, Cyber and Information Security
Earned an Associate of Science with a focus on Cyber and Information Security.
University of South Florida
Bachelor of Arts, International/Global Studies
Earned a Bachelor of Arts in International/Global Studies.
Hillsborough Community College
Associate of Arts, Business Administration and Management
Earned an Associate of Arts with a focus on Business Administration and Management.
CompTIA
CompTIA Security+, Security
Completed the CompTIA Security+ certification.
IT Support, IT Support
Completed training focused on IT Support.
Cyber and Information Security, Cyber and Information Security
Completed training focused on Cyber and Information Security.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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