Tamra Rolland
@tamrarolland
Fraud investigator focused on uncovering risk trends and preventing losses.
United StatesWhat I'm looking for
I’m a detail-oriented fraud professional who investigates unauthorized transactions, identifies red flags, and helps support loss prevention in high-volume financial environments. I focus on transaction analysis, detecting anomalies, and documenting clear, accurate case records to drive strong risk outcomes.
In my fraud roles, I assess fraud risk and determine appropriate resolution by reviewing merchant documentation and supporting evidence. I use pattern and trend analysis to understand suspicious activity and make risk-based decisions while meeting SLAs and quality benchmarks.
I also bring compliance and quality experience, including Regulation E and FCRA-oriented work, as well as quality assurance reviews of third-party verification calls. From analyzing call errors to coaching improvement, I translate recurring issues into process improvements that reduce risk and increase accuracy.
Experience
Work history, roles, and key accomplishments
Investigated fraud risk and determined appropriate resolutions by reviewing account and transaction activity, identifying red flags, and supporting loss prevention efforts. Managed high-volume casework while meeting SLAs and maintaining compliant, accurate documentation.
Resolved consumer fraud disputes, including identity theft, by validating supporting documentation and collaborating with creditors on account verification. Performed credit file updates (blocks/suppressions) and maintained accurate records in compliance with FCRA requirements.
Quality Assurance Analyst
TPV.com
Aug 2014 - Aug 2016 (2 years)
Conducted quality assurance reviews of third-party verification calls to ensure legal disclosures and verification scripts were followed accurately. Identified procedural errors, analyzed recurring call issues, and recommended process improvements to strengthen compliance and performance.
Education
Degrees, certifications, and relevant coursework
Northeastern Oklahoma A&M College
2010 - 2012
Attended Northeastern Oklahoma A&M College in Miami, Oklahoma from Aug 2010 to Dec 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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