Li x
@lix
Risk Analyst focused on fraud detection, payment risk mitigation, and data-driven decisions.
United StatesWhat I'm looking for
I’m a Risk Analyst who supports growth by conducting comprehensive risk reviews and guiding data-driven decision-making to control financial and operational risk. I’m especially focused on balancing fraud prevention and risk mitigation with customer experience, and I bring bilingual (English and Spanish) strengths to cross-functional work.
At Bill.com, I analyze transactions, payments, and customer behavior to mitigate fraud/financial loss risk—covering identify theft, account takeover (ATO), suspicious activity, invoice legitimacy, and account credibility. I’ve been integral to $5M of recoveries in one year by partnering with Operations, Compliance, Engineering, and Banking Partners, and by using data to stop bad actors while keeping decisions aligned with risk appetite and regulatory requirements (including KYC and KYB).
I also build AI-assisted (Gemini) workflow automations to improve operational efficiency and enhance my risk strategy as emerging fraud tactics and financial crime patterns evolve. Earlier, I served as a Payment Operations Analyst managing ACH, wires, card payments, SWIFT, and NACHA—resolving payment exceptions, performing account reconciliations and variance analysis, and ensuring compliance using tools like Stripe and Adyen.
Experience
Work history, roles, and key accomplishments
Analyzed transactions, payments, and customer behavior to mitigate fraud and financial loss risk, including identifying theft, account takeover (ATO), and suspicious invoice activity. Drove $5M in recoveries in one year through cross-functional case work and delivered risk strategy insights to senior leadership.
Managed end-to-end payment operations (ACH, wires, card payments, SWIFT, NACHA), investigating and resolving payment exceptions and account reconciliation discrepancies. Partnered with cross-functional teams on fraud investigations and process improvements while ensuring policy compliance and high-quality customer support.
Handled customer communications for repair claims and payment processing, coordinating with internal teams to support efficient claim resolution. Contributed to customer experience improvements by driving timely, accurate updates across the repair workflow.
Managed fleet operations and maintenance tracking while supporting customer service needs through ongoing customer interactions. Assisted with operational planning to keep service delivery efficient and accurate.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration at Western Governors University (in progress).
CompTIA
CompTIA Security+ Certification, Security+
Working toward the CompTIA Security+ certification (in progress).
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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