Open to opportunities

Tameka Willis

@tamekawillis

Message

Chargeback and risk operations leader with 20+ years resolving disputes, fraud, and audit compliance.

United States

Message

What I'm looking for

I want to lead chargeback and risk operations that value compliance, data-driven improvements, and cross-functional partnership—where I can coach teams, reduce operational risk, and increase recovery outcomes with strong executive reporting.

I’m an operational leader with 20+ years of experience in chargeback operations, payment dispute resolution, fraud prevention, and financial risk management. I’m trusted to lead complex investigations, manage escalations, and strengthen audit compliance through disciplined controls and clear documentation.

In my current role as a Senior Chargeback Analyst, I investigate high-value chargeback cases involving payment disputes, contractual compliance, merchant claims, and financial risk. I serve as the escalation resource for complex matters, lead meetings with Visa, Mastercard, Discover, and American Express, and partner with Finance, Operations, Merchant Services, Legal, and executive leadership to resolve issues and improve recovery performance.

I bring a strong continuous-improvement mindset, using data analysis, root cause thinking, and KPI reporting to identify operational trends and gaps in workflow. Previously at Getaroom.com, I performed QA reviews that supported investigative accuracy, and I successfully recovered over $894,000 through investigative analysis and quality assurance initiatives.

I’ve also developed expertise across adjacent work that sharpen my judgment and attention to compliance, including eDiscovery analysis and quality auditing. Earlier in my career, I managed complex chargeback cases, trained and mentored new analysts, and conducted audits of cash transactions and reconciliations to ensure policy adherence and reliable operational reporting.

Experience

Work history, roles, and key accomplishments

Current

Senior Chargeback Analyst

Current

First American by Deluxe

Jan 2025 - Present (1 year 6 months)

Led complex chargeback investigations involving payment disputes, contractual compliance, merchant claims, and financial risk. Served as an escalation resource, supported card network dispute discussions, improved recovery outcomes, and ensured compliance with card network regulations and internal controls.

Chargebacks Payment Disputes Dispute Resolution Escalation Management Fraud Prevention Risk Management Audit Compliance Internal Controls Process Improvement Root Cause Analysis KPI Reporting Executive Reporting Mentoring Coaching

eDiscovery Analyst

Randstad USA – Dorsey & Whitney LLP

Jun 2024 - Dec 2024 (6 months)

Managed highly confidential legal data while ensuring regulatory compliance. Coordinated multiple high-priority projects with strict deadlines, collaborating with attorneys and executive stakeholders while maintaining documentation accuracy.

eDiscovery Regulatory Compliance Project Coordination Stakeholder Communication Quality Standards

Program Specialist III

Texas Board of Pardons & Paroles

Jun 2023 - Jun 2024 (1 year)

Coordinated operations across multiple stakeholders while managing competing priorities. Served as a liaison between internal departments and external agencies and managed sensitive case escalations in compliance with policies.

Operational Coordination Stakeholder Management Liaison Reporting Compliance Policies

Project Management Coordinator

Ko-file Technologies

Apr 2022 - Jun 2023 (1 year 2 months)

Coordinated multiple client projects across departments and business units by maintaining project plans, timelines, documentation, budgets, and performance reports. Identified quality issues, implemented corrective actions, and supported continuous process improvement initiatives.

Project Coordination Project Planning Timelines Management Documentation Budgeting performance reporting Quality Assurance Process Improvement Continuous Improvement

Quality Assurance Analyst

Getaroom.com

Mar 2020 - Nov 2021 (1 year 8 months)

Performed quality assurance reviews of chargeback investigations and monitored analyst performance with coaching recommendations. Reviewed documentation for audit compliance and payment accuracy, produced improvement reporting, and contributed to recovering over $894,000 through investigative analysis and QA.

Quality Assurance Audit Compliance Documentation Review Reporting Investigative Analysis KPI Reporting

Chargeback Risk Analyst

Getaroom.com

Aug 2016 - Mar 2020 (3 years 7 months)

Investigated complex payment disputes and merchant chargebacks and resolved payment discrepancies to reduce financial exposure. Collaborated with banks, payment processors, merchants, and internal departments while supporting fraud prevention and operational risk mitigation.

Chargeback Management Payment Disputes Dispute Resolution Chargebacks Fraud Prevention Risk Mitigation Bank and Processor Collaboration

Senior Chargeback Analyst

Greyhound Lines

Sep 2014 - Aug 2016 (1 year 11 months)

Managed complex chargeback cases involving payment disputes and merchant inquiries and served as an escalation resource for difficult issues. Trained and mentored new analysts and supported reporting and operational improvements in partnership with Accounting and Operations.

Chargebacks Payment Disputes Merchant Inquiries Escalation Management Cross Functional Collaboration Operational Reporting Process Improvement

POS Audit Reviewer

Greyhound Lines

Aug 2006 - Sep 2014 (8 years 1 month)

Audited cash transactions and reconciled payment discrepancies while investigating financial variances and reporting issues. Ensured compliance with company policies and audit standards and produced reporting to support operational and financial decision-making.

POS and Cash Transaction Auditing Payment Reconciliation Audit Compliance Reporting Policy Compliance Operational Support