Joseph Perri

I am an experienced and dedicated fraud and disputes specialist with over 8 years in the financial services industry. My expertise lies in fraud detection, credit card disputes, and case management, where I have consistently demonstrated my ability to identify risks and ensure regulatory compliance. I pride myself on maintaining customer trust and leveraging fintech platforms and data analysis tools to drive efficiency and accuracy in my work.

In my current role as a Dispute Claims & Fraud Analyst at STEP Financial, I resolve complex credit card disputes while adhering to strict compliance under Regulation E/Z. I investigate fraud cases, identify suspicious activities, and manage credit bureau corrections with major agencies. My previous experience as a Senior Complaints Coordinator at Capital One allowed me to handle escalated fraud and dispute claims, where I conducted in-depth analyses and generated detailed fraud reports to identify patterns. I have also trained new hires, fostering a collaborative environment that supports team objectives.