cal almajose

I’m a strategic consultant and Senior Client Success Manager with 7+ years of experience managing enterprise and commercial client portfolios across Australia and APAC. I translate complex business objectives into measurable outcomes by connecting client strategy to delivery execution.

In my current role, I deliver end-to-end client lifecycle management—scoping, implementation, and renewals across multi-stakeholder engagements. I use proactive risk identification and change management to protect continuity, reduce churn, and improve net revenue retention. I also accelerate upsell and expansion by running structured discovery with C-suite stakeholders and turning requirements into scalable outsourcing solutions.

I’m known for grounding delivery in structure and accountability. I design KPI and OKR frameworks in collaboration with cross-functional teams, manage scope/timelines/issues using Agile-informed protocols, and build client success plans with defined milestones, escalation pathways, and SLA governance—supporting alignment as accounts progress from commercial to enterprise ownership.

Before this, I owned revenue growth for an e-commerce seller portfolio, analyzing performance metrics like traffic, conversion, and sales to identify optimization levers and drive results through major platform campaigns. Earlier, I supported outsourcing and staffing environments through client relationship management and delivery liaison work, and I developed adaptive leadership and stakeholder communication through high-pressure team coordination in airline operations.