RERodelyn Estinopo
@rodelynestinopo
Order operations and fulfillment leader optimizing end-to-end logistics.
PhilippinesWhat I'm looking for
I am an order operations and fulfillment professional with over 10 years' experience managing end-to-end order management, logistics, and customer operations across B2B and B2C channels. I lead cross-functional coordination with 3PLs, suppliers, and warehouses to ensure accurate, timely fulfillment and strong customer outcomes.
I have hands-on experience with ERP-lite tools (Cin7, BigCommerce, Magento, Ordoro) and introductory exposure to enterprise systems like SAP/EDI, and I’ve contributed to system improvements by identifying inefficiencies and recommending process adjustments. I also manage returns and RMA processes, monitor SLA compliance, and support team training and task assignments.
My background includes roles in transactions, relationship management, customer service, and data control, which sharpened my analytical thinking, exception management, and client escalation handling. I focus on process improvement, operational accuracy, and collaborative problem solving to reduce errors and improve fulfillment velocity.
Experience
Work history, roles, and key accomplishments
Order Ops Specialist
Noissue.co
Jan 2020 - Present (6 years)
Lead daily end-to-end order management across global markets, managed 3PL relationships and returns/RMA processes to ensure timely fulfillment and reduce shipment errors.
Transactions Specialist
Arvato Bertelsmann
Jan 2014 - Dec 2016 (2 years 11 months)
Assigned and tracked case transactions, monitored team performance, produced reports and audited outputs to ensure efficient turnaround and quality compliance.
Relationship Manager
First Source Solutions
Jan 2012 - Dec 2014 (2 years 11 months)
Managed client accounts with financial resolution and high-level support, building long-term customer relationships and ensuring service excellence.
Meter Reads Specialist
ACS
Jan 2011 - Dec 2011 (11 months)
Coordinated billing data collection and reporting for corporate clients to support accurate invoicing and account management.
Process Associate
Genpact Services Philippines
Jan 2008 - Dec 2010 (2 years 11 months)
Handled collections and negotiated resolutions for delinquent accounts, improving recovery rates and maintaining client standards.
Customer Service Rep
Convergys
Jan 2006 - Dec 2008 (2 years 11 months)
Provided front-line customer assistance including billing resolution and troubleshooting to maintain high customer satisfaction.
Data Control Clerk
ADEC Solutions
Jan 2005 - Dec 2006 (1 year 11 months)
Conducted quality control and managed client system uploads to ensure data integrity and compliance with client requirements.
Education
Degrees, certifications, and relevant coursework
St. Scholastica's College, Manila
Bachelor of Science in Commerce, Accountancy
1999 - 2004
Completed a Bachelor of Science in Commerce with a major in Accountancy, covering accounting principles and commercial subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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