Ni Tes
@nites
Customer-focused virtual assistant and marketing professional specializing in AI-driven customer service.
NepalWhat I'm looking for
I am a customer-focused virtual assistant and marketing professional with hands-on experience in AI-driven customer service and front-desk operations. I have supported inbound and outbound communications, appointment scheduling, and daily office workflows in both Nepal and Dubai.
In Dubai, I promoted AI-based services, converted qualified leads, and maintained CRM systems while executing phone and email marketing campaigns. I contributed to brand reputation and structured follow-up processes within the UAE support market.
I provided remote operational support as a virtual assistant, managing email coordination, scheduling, and client-facing documentation to streamline business processes. I have practical exposure to data tracking, sales reporting, and basic accounting tools.
I am detail-oriented, comfortable with digital communication tools and graphic design fundamentals, and eager to apply my customer service and CRM experience to roles that leverage AI-based services and remote support.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
AI-Based Customer Service Industry
Aug 2023 - Oct 2024 (1 year 2 months)
Provided remote scheduling, email coordination, and operational documentation support, assisting with daily business processes and client interactions to improve workflow efficiency. Managed communication and administrative tasks for distributed teams.
Customer Service Representative
AI-Based Customer Service Industry
Aug 2023 - Oct 2024 (1 year 2 months)
Managed inbound and outbound customer interactions and promoted AI-driven services, converting qualified leads while maintaining CRM records and structured follow-up processes. Executed phone and email marketing campaigns to support brand reputation in the UAE market.
Front Desk Officer
Nepal
Mar 2022 - Sep 2023 (1 year 6 months)
Welcomed and assisted guests, managed reception and check-in processes, and handled inbound/outbound calls to resolve inquiries and direct communications. Performed appointment scheduling, data entry, and record management to streamline daily office operations.
AI Project Contributor
BotBro
Contributed to AI-focused service exposure and digital solution support for the BotBro project, assisting with implementation and customer-facing digital tools. Supported project tasks to enhance service delivery and technical outreach.
Education
Degrees, certifications, and relevant coursework
Bhadra Kali Higher Secondary School, Pokhara
+2 Higher Secondary, Higher Secondary
2019 - 2021
Completed +2 Higher Secondary education at Bhadra Kali in Pokhara from 2019 to 2021.
Availability
Location
NepalAuthorized to work in
Website
botbro.bizJob categories
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