RZ
Open to opportunities

Rock Zgheib

@rockzgheib

Experienced customer support representative with a focus on service excellence.

Lebanon
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Support Representative with extensive experience in delivering high-quality support and driving revenue generation. My journey in customer service began with a commitment to understanding client needs and providing tailored solutions. At CAFU in Dubai, I managed over 5,000 support tickets and conducted more than 10,000 upselling calls, achieving a remarkable success rate that contributed to sustained revenue growth.

Throughout my career, I have honed my skills in problem-solving, communication, and empathy, ensuring that every client interaction is positive and productive. My freelance work in Lebanon allowed me to assist clients across various sectors, where I consistently provided timely solutions and communicated feedback to enhance service delivery. I am passionate about creating exceptional customer experiences and continuously seek opportunities to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

CA
Current

Customer Support Agent

CAFU

Apr 2024 - Present (1 year 3 months)

Delivered exceptional customer service by managing over 5,000+ support tickets, resolving inquiries efficiently and professionally. Conducted 10,000+ upselling calls, achieving a consistent 50–60% success rate and contributing to sustained revenue growth. Specialized in upselling tires, oil, and batteries, tailoring recommendations based on customer needs.

TL

Lead Set Designer

Tele Lumière

Sep 2016 - Present (8 years 10 months)

Assisted clients in the creation of over 45 visually stunning virtual TV sets, ensuring their vision was accurately represented. Maintained effective communication with clients to understand their needs and provide tailored design solutions. Demonstrated expertise in creating immersive virtual TV sets, combining creativity and technical proficiency.

FR

Interior Design Architect

Freelance

Oct 2010 - Present (14 years 9 months)

Provided support to clients, addressing their design needs and ensuring satisfaction throughout the project lifecycle. Maintained consistent communication with clients, offering updates and resolving any concerns to deliver successful projects. Achieved significant increases in company productivity and revenue, ranging from 57% to 76%.

Education

Degrees, certifications, and relevant coursework

AU

AUL University

B.A., Interior Design, Interior Design

Completed a Bachelor of Arts in Interior Design. Gained comprehensive knowledge in design principles and practices.

Tech stack

Software and tools used professionally

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