Open to opportunities

Batoul Homsy

@batoulhomsy

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Experienced bilingual customer service professional driving satisfaction and sales.

Lebanon

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What I'm looking for

I seek a client-facing role in a collaborative company where I can drive customer satisfaction, support recruitment or sales targets, and grow into expanded supervisory responsibilities.

I am an experienced and driven customer service and call center professional with a strong record in telesales, recruitment screening, and reception. I consistently deliver high-quality service, resolve difficult situations, and improve customer loyalty while supporting recruitment and onboarding processes.

I have supervised customer service teams, managed call-center operations, and handled candidate screening and documentation for domestic and international placements. I bring excellent communication, organization, and problem-solving skills, and I thrive in fast-paced environments where customer satisfaction and measurable results matter.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Satco Recruitment

Jan 2025 - Present (1 year 1 month)

Manage applicant communications, screen and shortlist candidates for domestic and international roles, and verify documentation to streamline recruitment and onboarding processes.

Interviewing Reception Communication Customer Service Record keeping MS Office

Telesales & Customer Care

Liban Post

Jan 2019 - Jan 2025 (6 years)

Handled inbound and outbound customer interactions, processed orders and transactions, resolved complaints, and maintained call-center records to improve service quality and customer satisfaction.

Telesales Customer Support Order Processing Complaint Resolution Communication Problem Solving

Telemarketer & Sales

Mediasolutions

Jan 2015 - Jan 2017 (2 years)

Conducted outbound sales and customer support calls, increased customer loyalty through follow-ups and upselling, and coordinated with management to ensure customer satisfaction.

Telemarketing Sales Upselling Customer Retention Communication CRM Customer Service

Customer Service Supervisor

Majic Planet

Jan 2014 - Jan 2015 (1 year)

Supervised customer service operations for events and promotions, managed performance incentives, audited service processes, and produced customer support and complaint reports.