Marita Yammin
@maritayammin
I resolve customer inquiries through live chat and messaging while maintaining positive customer experiences.
LebanonWhat I'm looking for
I've worked as a freelance Customer Support Representative since 2023, assisting customers through online chat and messaging and resolving inquiries professionally and efficiently.
I manage multiple conversations at once, document customer interactions accurately, and escalate complex issues to the appropriate department while maintaining high customer satisfaction.
I'm customer-focused, organized, and comfortable working remotely, using tools including Microsoft Office, Google Workspace, ChatGPT, Canva, Zoom, Slack, and CRM systems.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Freelance
Jan 2023 - Present (3 years 7 months)
Provided customer support via online chat and messaging, resolving inquiries professionally and efficiently. Managed multiple conversations simultaneously and documented interactions accurately.
Education
Degrees, certifications, and relevant coursework
Institute Technique Des Sciences Commerciales – Dekwaneh
TS2, Marketing and Customer Service
Pursued a TS2 in marketing and customer service at the Institute Technique Des Sciences Commerciales in Dekwaneh.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
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