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Nermeen Assi

@nermeenassi

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Customer support representative at Maids.cc, re-engaging at-risk customers to retain bookings and subscriptions.

Lebanon

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What I'm looking for

I’m looking for customer support or customer success work where I can respond to inquiries, follow up with customers, and help retain their business. I’m available to work U.S. Eastern business hours.

At Maids.cc, I handle inbound and outbound customer calls and follow up with at-risk customers to address concerns and reduce churn.

I re-engage customers to retain bookings and subscriptions, while recording interactions and follow-ups in CRM and call center software.

At Ishtari, I responded to customer inquiries and resolved service issues. At MTC Touch, I explained plans, pricing, and features, handled billing inquiries, and processed customer payments.

Earlier, I supported daily operations at Ferri Furniture Store, including stock management and staff schedule coordination. I’m currently training in GoHighLevel CRM and am available for U.S. Eastern business hours.

Experience

Work history, roles, and key accomplishments

Current

Retention Specialist / Call Center Agent

Current

Maids.cc

Jun 2026 - Present (5 months)

Handles inbound and outbound customer calls, following up with at-risk customers to reduce churn. Manages high volume of conversations while maintaining accurate CRM records.

CRM Ziwo Callgear Customer Retention Inbound Calls Outbound Calls Follow up Management Multitasking

Customer Service Representative

Ishtari

Apr 2026 - Jun 2026 (2 months)

Responded to customer inquiries promptly and resolved service issues in a timely, professional manner. Maintained accurate records of customer interactions.

Customer Support Issue Resolution Record keeping

Customer Success Representative

MTC Touch

Jun 2023 - Jun 2025 (2 years)

Responded to customer inquiries and explained plans, pricing, and features clearly. Handled billing inquiries and processed payments accurately, resolving difficult situations through active listening.

Customer Success Billing Payment Processing Active Listening Problem Solving

Administrative Assistant

Ferri Furniture Store

Feb 2022 - Sep 2022 (7 months)

Supported daily operations including stock management, basic accounting, and staff schedule coordination. Assisted customers and supported overall customer service efforts.

Stock Management Accounting Scheduling Customer Service