Ali Hajj Hassan
@alihajjhassan1
Customer service representative dedicated to enhancing client satisfaction.
LebanonWhat I'm looking for
With a Bachelor's degree in Science from Achrafieh University, I have cultivated a strong foundation in customer service and communication. My experience spans various roles, including Customer Service Representative at Zaatar w Zeit, where I effectively handled customer complaints and ensured satisfaction. I pride myself on my ability to resolve issues and regain client trust, demonstrating my commitment to exceptional service.
In addition to my customer service expertise, I have experience as a Call Center Agent, where I assisted clients with orders and inquiries, showcasing my ability to manage multiple tasks efficiently. My role as a Supervisor at Action Against Hunger allowed me to lead a team in a project, enhancing my project management skills. I am passionate about helping customers and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Zaatar w Zeit
Jul 2023 - Present (2 years 11 months)
Responsible for handling customer complaints and ensuring satisfaction. Monitored operational mistakes and followed up with unsatisfied clients to regain trust.
Call Center Agent
Zaatar w Zeit
Jul 2023 - Jul 2023 (0 months)
Assisted clients with placing orders and addressing inquiries about company policies. Managed online applications and customer messages.
Sales Representative
Al Hajj Factory
Mar 2022 - Feb 2023 (11 months)
Engaged with customers to complete purchases and address concerns. Managed inventory and restocked merchandise.
Supervisor
Action Against Hunger
Feb 2022 - May 2022 (3 months)
Supervised a team in a garbage sorting project, ensuring effective operations and payment collection.
Sales Representative
Tamnine Furniture Gallery
Nov 2020 - Jan 2022 (1 year 2 months)
Assisted customers with purchases and inquiries, while managing merchandise organization and restocking.
Volunteer
ANERA
Jan 2019 - Jan 2019 (0 months)
Participated in community service activities to support local initiatives.
Education
Degrees, certifications, and relevant coursework
Achrafieh University
Bachelor of Science, Customer Service
2024 -
Currently pursuing a Bachelor's degree in Science, focusing on customer service and problem-solving skills while handling written and verbal customer complaints.
Al Mostafa High School
High School Diploma
2004 - 2017
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
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