Open to opportunities

Ali Hajj Hassan

@alihajjhassan1

Message

Customer service representative dedicated to enhancing client satisfaction.

Lebanon

Message

What I'm looking for

I seek a dynamic role where I can leverage my customer service skills and grow professionally.

With a Bachelor's degree in Science from Achrafieh University, I have cultivated a strong foundation in customer service and communication. My experience spans various roles, including Customer Service Representative at Zaatar w Zeit, where I effectively handled customer complaints and ensured satisfaction. I pride myself on my ability to resolve issues and regain client trust, demonstrating my commitment to exceptional service.

In addition to my customer service expertise, I have experience as a Call Center Agent, where I assisted clients with orders and inquiries, showcasing my ability to manage multiple tasks efficiently. My role as a Supervisor at Action Against Hunger allowed me to lead a team in a project, enhancing my project management skills. I am passionate about helping customers and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Zaatar w Zeit

Jul 2023 - Present (1 year 10 months)

Responsible for handling customer complaints and ensuring satisfaction. Monitored operational mistakes and followed up with unsatisfied clients to regain trust.

Customer Service Problem Solving Communication Conflict Resolution Monitoring Trust

Call Center Agent

Zaatar w Zeit

Jul 2023 - Jul 2023 (0 months)

Assisted clients with placing orders and addressing inquiries about company policies. Managed online applications and customer messages.

Customer Service Order Management Communication Upselling Problem Solving

Sales Representative

Al Hajj Factory

Mar 2022 - Feb 2023 (11 months)

Engaged with customers to complete purchases and address concerns. Managed inventory and restocked merchandise.

Sales Customer Service Inventory Management Communication Time Management

Supervisor

Action Against Hunger

Feb 2022 - May 2022 (3 months)

Supervised a team in a garbage sorting project, ensuring effective operations and payment collection.

Project Management Communication Problem Solving

Sales Representative

Tamnine Furniture Gallery

Nov 2020 - Jan 2022 (1 year 2 months)

Assisted customers with purchases and inquiries, while managing merchandise organization and restocking.

Sales Customer Service Inventory Management Communication Flexibility

Volunteer

ANERA

Jan 2019 - Jan 2019 (0 months)

Participated in community service activities to support local initiatives.

Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Achrafieh University

Bachelor of Science, Customer Service

2024 -

Currently pursuing a Bachelor's degree in Science, focusing on customer service and problem-solving skills while handling written and verbal customer complaints.