Open to opportunities

Farah Hodroj

@farahhodroj

Message

Customer service representative with expertise in social media management.

Lebanon

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and creativity in a dynamic environment, with opportunities for growth and learning.

As a dedicated customer service representative, I thrive on enhancing client experiences through effective communication and engagement. Currently, I work with various Instagram-based businesses, where I manage customer inquiries and ensure seamless order processing. My role involves designing engaging visual content that resonates with audiences, ultimately driving customer satisfaction.

In addition to my professional experience, I am pursuing a Bachelor's degree in psychology, which enriches my understanding of consumer behavior and problem-solving. My personal projects in Instagram content creation have honed my skills in editing and strategic posting, allowing me to experiment with different content types to maximize engagement. I am passionate about leveraging my skills to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Instagram Based Businesses

Apr 2023 - Present (2 years 5 months)

Handled client inquiries via direct messages and comments, ensuring prompt and accurate responses. Managed orders, delivery questions, and customer concerns to maintain high satisfaction. Designed and published daily stories and visual content to enhance customer engagement and brand visibility.

Customer Service Social Media Management Order Management Content Creation Customer Engagement