Abdulrahman Youssef
@abdulrahmanyoussef
I improve customer support operations, resolve escalations, and build lasting client relationships.
LebanonWhat I'm looking for
I've led call center operations at Etail Auto Financing, mentoring representatives, improving service quality, managing SLAs, and developing support workflows that strengthened customer satisfaction and operational efficiency.
More recently, I've generated qualified opportunities at ilna.ai, SpeedForce Digital, Division 50, and Club Feast through prospecting, lead qualification, product demonstrations, CRM management, and consistent follow-up. I bring 7+ years across customer experience, customer support, sales development, business development, quality assurance, and team coaching, supported by fluent English and Arabic communication.
Experience
Work history, roles, and key accomplishments
Sales Business Development
Ilna.ai
Mar 2026 - Jun 2026 (3 months)
Generated new business opportunities through strategic prospecting and outbound sales activities. Conducted product demonstrations for AI-powered voice and messaging solutions and supported customers through the sales process.
Education
Degrees, certifications, and relevant coursework
Lebanese International University
Bachelor's Degree, Information Technology
Bachelor's degree in Information Technology from Lebanese International University, Beirut, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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