Rockstar Chinx

I am a healthcare-focused customer service and clinical support professional with experience across patient-facing care, remote member support, and security supervision. I bring a track record of handling high-volume inbound calls, delivering first-call resolutions, and maintaining HIPAA compliance.

In clinical settings I served as a Patient Care Technician and Night Shift Trainer, where I supported direct patient care, monitored vital signs, and trained new PCTs on protocols and compassionate interaction. I consistently collaborated with nurses and providers to ensure smooth care transitions and accurate documentation.

In remote and financial-service roles I worked as a Customer Service Representative and Collections Specialist, managing billing, payment plans, and sensitive member inquiries while preserving professionalism and confidentiality. I also supervised a security team at a high-traffic facility, coordinated patrols, enforced safety protocols, and provided performance feedback and training to new personnel.

I am pursuing an Associate of Science in Diagnostic Medical Sonography to expand my clinical skillset and am seeking roles that let me combine patient care, training, and customer-focused problem solving in supportive, HIPAA-compliant environments.