shanika mclean
@shanikamclean
I am a compassionate healthcare and customer-service professional with 5+ years' experience.
United StatesWhat I'm looking for
I am a compassionate healthcare and customer-service professional with over five years of combined experience supporting patients, clinical teams, and administrative operations.
I have served as a Patient Care Assistant, Fraud & Compliance Specialist, and Records Clerk, where I investigated fraud, verified credentials, trained staff, managed sensitive records, ensured HIPAA compliance, and coordinated dispatch and customer support.
I bring attention to detail, adaptability, reliability, and a patient-first approach, and I hold a Specialist Diploma in Healthcare (Practical Nursing) with distinction. I seek to contribute to a team that values compassionate care and operational excellence.
Experience
Work history, roles, and key accomplishments
Patient Care Assistant (Intern)
Faith Adult Care Centre
Nov 2023 - Apr 2024 (5 months)
Performed daily care routines and vital checks and administered medications to support patient comfort and adherence to care plans.
Assistant Teacher (Intern)
Seventh Day Baptist Early Childhood Institution
Feb 2015 - Apr 2015 (2 months)
Taught and supported Pre-K and Kindergarten students, prepared lesson materials, and assisted with classroom management to enhance early learning outcomes.
Records Clerk (Volunteer)
St. Jago Park Health Centre
Maintained and updated patient records across departments, improving file accuracy and accessibility for clinical staff.
Education
Degrees, certifications, and relevant coursework
Distinction College
Specialist Diploma in Healthcare (Practical Nursing), Practical Nursing
2023 - 2024
Grade: Distinction
Completed a Specialist Diploma in Healthcare (Practical Nursing) from Sept 2023 to Nov 2024.
Portmore Community College
Associate Degree in Business Studies, Business Studies
2017 - 2019
Associate Degree in Business Studies from Portmore Community College, completed Sept 2017–Nov 2019.
United Career Assessment Services
Diploma in Patient Care Technician, Patient Care Technician
Completed a Diploma in Patient Care Technician (ABE endorsed) and Health Care Specialist (Advanced), UCAS Assured.
Bridgeport High School
High School Diploma, General Studies
2009 - 2014
High School Diploma from Bridgeport High School, Jamaica, completed 2009–2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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