Open to opportunities

Rocio Luna

@rocioluna

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International Business student with a passion for customer experience.

Peru

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

As an International Business student, I have cultivated a diverse skill set through extensive experience in customer service across various global and multicultural environments. My empathetic communication style and problem-solving abilities have consistently earned me recognition as a top performer, particularly in delivering outstanding customer experiences. I am adaptable and proactive, always seeking to enhance customer relationships and support processes.

Currently, I serve as a Customer Experience Representative for Arc'teryx, where I provide premium support and resolve complex queries in multiple languages. My previous roles, including customer support for Turo and seasonal lifeguarding in Mallorca, have further honed my ability to communicate effectively and deliver user-focused solutions. I am passionate about leveraging my skills to create positive interactions and drive customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

Arc'teryx (Concentrix)

Oct 2023 - Present (1 year 8 months)

Provided premium support for the Canadian outdoor brand Arc'teryx, resolving complex customer queries in English, Spanish, and Italian. Recognized as a top performer for outstanding customer satisfaction, utilizing an empathy-driven approach and expertise in CRM tools.

Customer Service CRM Salesforce Zendesk Problem Solving Empathy Conflict Resolution

Lifeguard

4 & 5-Star Hotels, Mallorca

May 2023 - Oct 2023 (5 months)

Seasonal work as a lifeguard at high-traffic tourist hotels, providing safety, supervision, and first aid support in pool environments while assisting and communicating daily with international tourists.

Lifeguarding Customer Service Teamwork

Customer Support

Turo (Teleperformance)

Oct 2022 - May 2023 (7 months)

Assisted users of the carsharing platform Turo in English, handling booking issues, cancellations, and post-rental support. Delivered quick, clear, and user-focused solutions in a remote setting.

Customer Support Problem Solving Communication Remote Work User Support Conflict Resolution

Waitress

BBQ All Stars / Da Mimí

Feb 2022 - Sep 2022 (7 months)

Provided customer service in high-paced restaurant environments in Lissone and Potenza, focusing on hospitality and responsiveness to enhance the dining experience.

Customer Service Hospitality Multitasking Communication Teamwork Responsiveness

Private Language Tutor

Self Employed

Jan 2021 - Feb 2022 (1 year 1 month)

Personalized teaching for primary school children in English and Italian, adapting lessons to meet individual learning needs and fostering a supportive learning environment.

Teaching Communication Interpersonal Skills