Looking for a job

Katherine Almonacid

@katherinealmonacid

Message

I improve guest and client experiences through bilingual customer support, virtual assistance, and team coordination.

Peru

Message

What I'm looking for

I'm looking to contribute my hospitality, customer support, coordination, and growing digital marketing experience to a collaborative team focused on excellent client experiences and business success.

I've supported hospitality and vacation-rental customers across email, phone, live chat, and high-volume service channels.

At Marbella Lane Vacation Rentals, I progressed from Customer Service Representative to Customer Service Team Lead, training new staff and resolving guest, tenant, and owner requests. I also coordinated housekeeping and maintenance tasks and supported process improvements.

I've handled invoice verification, expense tracking, payment reports, damage claims, and Google Workspace user administration. My experience includes Airbnb, Booking.com, VRBO, Expedia, Marriott HVMI, TripAdvisor, and Guesty.

I'm currently a Virtual Assistant at Allevo Homes, where I manage inboxes, prioritize communications, and provide timely client support. With studies in tourism, hospitality, e-commerce, and digital marketing, I bring a collaborative, customer-focused approach in Spanish and English.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Allevo Homes

Apr 2024 - Present (2 years 5 months)

Monitored emails, organized inbox, and prioritized messages for supervisor. Provided timely customer support via phone calls, emails, and live chat platforms.

Email Management Customer Support Communication Skills Organization

Customer Service Team Lead

Marbella Lane Vacation Rentals

Jan 2022 - Feb 2024 (2 years 1 month)

Trained and mentored new customer service staff. Ensured outstanding requests from previous shifts are prioritized and resolved, reviewed invoices, and provided support to management.

Team Leadership Training Customer Service Invoice Management Google Workspace Expense Tracking Reporting

Customer Service Representative

Marbella Lane Vacation Rentals

Mar 2021 - Dec 2021 (9 months)

Responded to customer inquiries and concerns related to property rentals and leases. Coordinated with housekeeping and maintenance staff, handled complaints, and maintained data entry.