Clairette Ortiz

Provided English-language customer support across phone, email, and chat for Arc’teryx, handling orders, tracking, returns and escalations while maintaining high service standards and case documentation in Salesforce.

Provided personalized product recommendations and demonstrations for electronics to increase sales and enhance the shopping experience through direct customer engagement and promotions.

Assisted passengers with lost-and-found inquiries, verified and documented items, coordinated with airport departments to match claims and ensure timely recovery while maintaining discretion and accurate records.

Welcomed guests, managed reservations and seating, and maintained a clean front-of-house to ensure smooth service flow and high guest satisfaction in a busy seafood restaurant.

Completed an internship supporting food & beverage service and event preparation, assisting with setup, guest service, and daily operations to maintain service readiness and guest satisfaction.

Provided administrative support including document organization, data entry, report preparation and correspondence handling to ensure efficient office operations and accurate record keeping.

Hosted events for a photo booth service, assisting guests with booth use, preparing setup, and ensuring smooth event operations and positive guest experiences.

Completed Hotel and Restaurant Management studies at Instituto de Emprendedores USIL and awarded a degree in April–August 2020.

Studied Hotel and Restaurant Management from August 2017 to 2019 with coursework focused on hospitality operations and service.

Completed training in Technology and Food Management of a Restaurant through Grupo Romero.