RFRochelle Fields
@rochellefields
Dedicated customer service and nursing professional
United StatesWhat I'm looking for
As a certified nurse aide with experience in various healthcare settings, I have developed strong patient care skills and a passion for providing exceptional customer service. My background in nursing has taught me the importance of attention to detail, effective communication, and empathy in high-pressure situations. In my current role as an iOS/Mac Advisor, I utilize my troubleshooting skills to resolve customer issues and provide award-winning support.
With a strong foundation in nursing and customer service, I am confident in my ability to adapt to new environments and take on new challenges. I am a self-motivated individual who thrives in fast-paced, dynamic settings and is committed to delivering high-quality results.
Throughout my career, I have demonstrated my ability to work effectively in both team-oriented and independent environments, and I am excited to bring my skills and experience to a new role.
Experience
Work history, roles, and key accomplishments
Certified Nurse Aide (CNA)
NURSESTAT
Jun 2022 - Present (2 years 11 months)
Observed or examined patients to detect symptoms that may require medical attention. Recorded vital signs and provided physical support to assist patients with daily living activities.
iOS/Mac + Advisor
TRANSCOM
Feb 2023 - Present (2 years 3 months)
Provided award-winning customer support to customers with issues related to Apple iOS supported devices. Utilized P.A.I.R troubleshooting method to resolve customer issues.
Certified Nurse Aide (CNA)
Bluegrass Care Navigators
May 2021 - Jan 2022 (8 months)
Recorded vital signs and observed or examined patients to detect symptoms that may require medical attention. Provided physical support to assist patients with daily living activities.
Pharmacy Technician
Vicco Prescription Center
Feb 2017 - Mar 2018 (1 year 1 month)
Established or maintained patient profiles and assisted customers by answering simple questions. Entered prescription information into computer databases.
Certified Nurse Aide (CNA)
Hazard Nursing Health and Rehabilitation Center
Apr 2018 - Dec 2022 (4 years 8 months)
Answered patient call signals and documented or reported observations of patient behavior. Provided physical support to assist patients with daily living activities.
Registration Clerk
Primary Care Center of Eastern Kentucky
Jan 2015 - Feb 2017 (2 years 1 month)
Analyzed data to determine answers to customer inquiries. Scheduled appointments and maintained appointment calendars.
Education
Degrees, certifications, and relevant coursework
GNGalen College of Nursing
Associate, Nursing
2021 - 2021
Completed an Associate degree in Nursing, focusing on essential nursing practices and patient care techniques.
HCHazard Community and Technical College
Certificate, Nursing Assistant
2007 - 2008
Earned a Certificate in Certified Nursing Assistant, providing foundational skills for patient care and support.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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