Open to opportunities

Chanel Moss

@chanelmoss

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Experienced pharmacy technician and patient-support specialist with strong customer service skills.

United States

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What I'm looking for

I seek a patient-focused role in healthcare or pharmacy where I can apply medication handling, enrollment, and customer-support skills, with opportunities for growth and collaboration.

I am an experienced pharmacy technician and patient-support specialist focused on accurate medication handling and exceptional patient service. I have worked in retail and clinical pharmacy settings, handling prescription processing, inventory management, controlled substances documentation, and patient outreach.

I consistently manage inbound and outbound patient and clinic communications, coordinate with pharmacies, warehouses and supply departments, and troubleshoot billing and insurance questions to ensure timely delivery of medical supplies and medications. I have enrollment and account management experience, achieving revenue and performance goals while maintaining HIPAA and payer compliance.

I bring strong computer literacy (Microsoft Office, Adobe tools), experience with HTML/CSS basics, fast typing (46 WPM), and proven customer-facing sales and technical-support background from roles at Walgreens, CCS Medical, HCA Healthcare, and Apple/Kelly Connect.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Technician CSR

Current

TWG/Vantive

Aug 2025 - Present (7 months)

Answer inbound calls from patients and nurses to guide ordering of dialysis treatment supplies, update prescriptions and coordinate with pharmacists and warehouses to prevent supply shortages.

Customer Service Microsoft Word Excel PowerPoint Adobe Illustrator Phone Support Dialysis Supply Calculations

Pharmacy Technician

HCA Healthcare

Jan 2023 - Dec 2024 (1 year 11 months)

Filled medication orders and dispensed controlled substances with proper documentation, maintained medication stock and assisted with ordering, receiving and storing pharmaceuticals to support patient care.

Controlled Substances Inventory Management Documentation Receiving Customer Service HIPAA Stock Rotation

Pharmacy Technician

Walgreens

Apr 2021 - Jan 2023 (1 year 9 months)

Performed prescription processing, filled and verified medications, assisted pharmacists with clinical services and inventory management, and maintained compliance with company policies and quality standards.

Customer Service Inventory Management Clinical Support Claims Processing Controlled Substances Cash Handling

Enrollment Specialist I

CCS Medical

Apr 2022 - Aug 2022 (4 months)

Managed inbound/outbound patient calls to verify insurance, enroll patients, handle payments and coordinate training and services, achieving revenue and performance objectives while maintaining regulatory compliance.

Patient Enrollment Insurance Verification Customer Service Payment Processing HIPAA compliance Account Management training coordination CRM

Member Frontline Associate

Sam's Club

Aug 2019 - Apr 2021 (1 year 8 months)

Resolved member issues, assisted with merchandise location and purchases, handled transactions and promoted company products and services to improve member experience.

Customer Service Cash Handling Merchandising Transaction Processing Member Support

Key Holder

GP Mobile/T-Mobile

May 2018 - Aug 2019 (1 year 3 months)

Provided hands-on product demonstrations, assisted customers with purchases and device setup, and supported sales through personalized recommendations and customer care.

Retail Sales Product Demonstrations Point of Sale Upselling Customer Care Team Support

Applecare Sr. Technical Support Advisor

Kelly Connect/Apple

Apr 2016 - May 2018 (2 years 1 month)

Resolved technical issues for Apple products via ticketing and calls, documented solutions, provided escalations, and supported AppleCare sales and advisor training.

Technical Support Ticketing Systems Customer Service Troubleshooting Sales (AppleCare)Documentation Escalation Management