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Robin Lowe

@robinklowe

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IT Operations Expert | Innovation, Strategy, Leadership | I help make companies better. Let's work.

United States

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What I'm looking for

Authenticity. Knowing what you are working for. Humor. Understanding that failure is a way to learn and move forward better. Balance.

Professional Profile: Technology leader with 20+ years of experience in IT operations, specializing in digital transformation and IT project management. Insights into Generative AI best practices, vendor evaluation, and customization for existing systems. Expert in agile methodologies and ITIL-compliant policy improvement.

§ Delivered 5 enterprise system overhauls, optimized IT service delivery, and managed a yearly development budget of $175K.

§ Assured 75% faster system disaster recovery for the agency than the previous system for the Arizona Department of Education

§ Led the development of tools that realized an income increase of $500,000 over the previous year and expansion into 3 new markets for First Service Networks

§ Veeam Innovation Award for 2019

§ Project Manager over eight subject matter experts in the US, Canada, and the UK in the creation of a new international reservation system for Budget Rent a Car.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Analyst/Manager

Current

Arizona Department of Education

May 2011 - Present (14 years 3 months)

Implemented award-winning system backups and created procedures for disaster recovery and business continuity across the enterprise. Administrator of Agency ticketing system. Managed the daily workings of the ADE IT Operations unit to ensure compliance with federal, state, local, and agency policies and regulations. Established and implemented ITIL-based unit policies.