DCDawn Cunningham
@dawncunningham1
Seasoned IT leader with 29 years of experience
United StatesWhat I'm looking for
As a seasoned IT leader with 29 years of experience, I have a proven track record of driving process improvements, leading high-performing teams, and delivering technical solutions. My expertise spans IT infrastructure management, strategic leadership, team building, project management, and staff training, with a commitment to customer satisfaction and operational excellence.
Throughout my career, I have successfully overseen infrastructure, application support, and complex system operations, with a focus on delivering quality results and exceeding customer expectations. My strong leadership skills have enabled me to build and maintain strong client and stakeholder relationships, while managing project budgets and risks.
I am adept in a range of technical tools and platforms, including ITIL best practices, Jira, Clickup, Confluence, Microsoft Project, Service Now, BMC Remedy, Smartsheet, Microsoft Teams/Slack, Zoom/Webex, SharePoint, and MS Office. I am a strong communicator and team player, with a passion for mentoring and developing others to achieve their full potential.
Experience
Work history, roles, and key accomplishments
SENIOR TECHNICAL BUSINESS ANALYST
Cyquent, Inc
Jan 2023 - Present (2 years 4 months)
Oversee system integrations with third-party applications to optimize data flow. Analyze and document data, workflow, and business process requirements.
DEPUTY of INFRASTRUCTURE OPERATIONS
Leidos
Dec 2018 - Jan 2023 (4 years 1 month)
Spearheaded the implementation of IT solutions, achieving a 45% improvement in service levels through revamped SOPs and policies.
CLAIMS OPERATIONS SENIOR MANAGER
Conduent/Xerox State & Local Solutions, Inc
Jan 2016 - Dec 2018 (2 years 11 months)
Managed IT infrastructure, reducing downtime by 30% and ensuring operational success across multiple departments.
DATA CENTER OPERATIONS SENIOR MANAGER
Lockheed Martin Information Technology
Jan 2006 - Jan 2016 (9 years 11 months)
Directed a team of 135+ SMEs and 6 managers, implementing ITIL best practices to optimize operations.
Staff Resource Manager
Lockheed Martin Integrated Systems & Solutions
Jan 2006 - Jan 2016 (9 years 11 months)
Developed and facilitated training programs to keep the team updated on industry standards.
Systems Engineering Team Lead
Titan Systems
Jan 2006 - Jan 2016 (9 years 11 months)
Led cross-functional teams for project delivery, including claims operations, network security, and crisis management.
Systems Integration Manager
Lockheed Martin Integrated Systems & Solutions
Jan 2006 - Jan 2016 (9 years 11 months)
Managed crisis management, business continuity, and file migration efforts, ensuring regulatory compliance (HIPAA).
Engineering Testing Manager
ManTech/CTX Corporation
Jan 2006 - Jan 2016 (9 years 11 months)
Coordinated monthly maintenance efforts and readiness reviews to ensure seamless operations.
Software Engineer
Lockheed Martin Integrated Systems & Solutions
Jan 2006 - Jan 2016 (9 years 11 months)
Developed and maintained software applications.
Education
Degrees, certifications, and relevant coursework
Dawn hasn't added their education
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Location
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