Travis Brower

Leads centralized ITSM and cloud operations for a $12M DoD portfolio with comprehensive SLA accountability. Troubleshoots Azure-centric infrastructure, governs CMDB configurations and RMM automation, and mentors a 25+ person team.

Directed global IT operations for a $500M entity with cross-functional teams and direct C-suite engagement. Built service management frameworks to enforce SLA compliance and CMDB governance, led IT integrations for acquisitions/startups, and drove ISO 27001 compliance readiness.

Oversaw centralized IT operations and ITSM for a $75M IoT company, governing SLA compliance for 2,000+ users. Led zero-disruption platform migrations from GCP to M365 and managed infrastructure upgrades using change management and Agile delivery.

Directed MSP service desk operations for a $1.7M portfolio by designing escalation structures and SLA reporting frameworks. Improved SaaS revenue through Microsoft 365 and Azure expansion, and reduced request aging and increased resolution rates via ITIL-aligned workflow design and team development.

Led ITSM transformation for 1,200+ users by deploying CRM and ERP systems with a full service catalog and escalation framework design. Secured $250K in cost savings through vendor negotiations and executive stakeholder engagement.

Owned centralized ITSM operations across 15+ North American sites for an $8B global enterprise, sustaining 99.9% uptime. Delivered $3M in annual savings through SLA governance and service management excellence, and managed delivery P&L, vendor contracts, and CMDB governance.

Regional IT Manager role supporting IT operations across locations for Kuni Automotive Group.

Campus Systems Administrator role supporting campus IT systems administration at the University of Phoenix.

In progress MBA at Western Governors University, expected to complete in 2028.

Earned a Bachelor of Science in Business Technology from the University of Phoenix.