Open to opportunities

Robina User

@robinauser

Message

I resolve billing discrepancies, improve account operations, and support high-volume customer transactions.

United States

Message

What I'm looking for

I'm looking for an operations, accounts receivable, collections, billing, or customer account role where I can resolve discrepancies, improve processes, maintain accurate documentation, and support strong customer and cash-flow outcomes.

I've managed account operations, billing support, and customer success work across Stride Health, Family Insight, HCA/Parallon, Charter Communications, and Apple. Most recently at Stride Health, I processed high-volume health insurance enrollments, validated eligibility and coverage selections, and resolved discrepancies affecting policy enrollment.

At Family Insight, I managed administrative operations and customer accounts for more than 1,500 active clients across 10 locations. I partnered with finance leadership and the CFO to reconcile balances, support collections, investigate billing issues, and build Excel-based financial tracking tools for operational oversight and government contract billing.

I'm focused on accurate documentation, compliance, payment resolution, account reconciliation, and workflow improvements that strengthen cash flow and customer outcomes.

Experience

Work history, roles, and key accomplishments

Enrollment Operations Specialist

Stride Health

Nov 2024 - Jan 2025 (2 months)

Processed high-volume health insurance enrollment transactions during Open Enrollment, reviewing and validating customer eligibility and coverage selections. Resolved discrepancies and maintained compliance with insurance regulations and privacy standards.

Transaction Processing Customer Enrollment Eligibility Verification Regulatory Compliance Documentation