Lydia Arcila

Collected and verified patient demographics, billing, and insurance information, reviewed physician orders against payer rules to ensure eligibility, and maintained accurate documentation to support billing and compliance.

Managed high-volume inbound/outbound patient calls for benefits coordination and documentation, validated records for accuracy and compliance, and resolved work-queue discrepancies while meeting productivity and quality KPIs.

Conducted client consultations to assess insurance and financial planning needs, recommended compliant products aligned with goals, and maintained accurate client records and documentation.

Oversaw daily respiratory operations emphasizing documentation accuracy, workflow efficiency, and regulatory compliance; trained staff on procedures and collaborated with interdisciplinary teams to resolve billing and service issues.

Provided remote patient coaching on equipment setup and therapy adherence, processed non-invasive therapy requests and physician orders for authorization, and documented interactions using Brightree and customer service systems.

Managed high-volume sensitive accounts, reviewed account histories to resolve discrepancies and past-due balances, negotiated payment arrangements, and met strict accuracy and compliance performance metrics.

Completed an Associate of Science in Respiratory Care focused on clinical respiratory therapy skills and patient care documentation.