Felicia Hawkins
@feliciahawkins
I improve high-volume financial, legal, and healthcare operations through accurate, compliant workflows.
United StatesWhat I'm looking for
I've supported high-volume financial, legal, and healthcare operations by improving workflows, accuracy, and compliance.
At U.S. Legal Support, I identified documentation discrepancies, standardized review procedures, and created workflow guidance that reduced processing delays. I also trained team members on quality control and case documentation standards.
Previously, I processed virtual card transactions at Bill.com and led healthcare claims support at Optum Health United Health Care. I’ve investigated payment issues, reviewed behavioral health claims using ICD-10 and CPT coding, and coached teams on systems, communication, and compliance procedures.
Experience
Work history, roles, and key accomplishments
Production Analyst
U.S. Legal Support
Jan 2023 - Apr 2025 (2 years 3 months)
Improved case processing efficiency by identifying documentation discrepancies and implementing standardized review procedures. Supported high-volume legal case operations while maintaining strict accuracy, compliance, and turnaround standards.
Led operational support for high-volume virtual card transaction processing, managing thousands of monthly payments. Reduced transaction discrepancies by implementing quality control checks and improved processing workflows.
Claims Team Leader
Optum Health United Health Care
Jan 2015 - Dec 2021 (6 years 11 months)
Led remote claims support operations in a regulated healthcare environment handling high call and claims volumes. Reviewed behavioral health claims using ICD-10 and CPT coding to ensure policy compliance and documentation accuracy.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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