Open to opportunities

Roberts Roberta

@robertsroberta

Message

Virtual Assistant and Customer Support specialist driving client satisfaction and operational efficiency.

Nigeria

Message

What I'm looking for

I seek a role where I can improve customer satisfaction and operational workflows, using CRM and e-commerce skills, in a collaborative, growth-oriented team.

I am a dynamic Virtual Assistant and Customer Support Specialist with extensive experience managing executive schedules, client communications, and team coordination. I consistently leverage CRM platforms and productivity tools to strengthen client relationships and streamline operations.

In prior roles I handled 100+ daily customer inquiries with a 95% satisfaction rate, maintained CRM records, troubleshot product issues, and escalated technical problems to achieve first-contact resolution. At Stan Store I designed and optimized stores, set up payment systems, wrote persuasive product copy, integrated marketing tools, and advised on growth and revenue strategies.

I hold a BA.Ed in English Education and a Certificate in Customer Support Service, and I am open to remote or on-site roles and willing to relocate to better serve client needs.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Stan Store

Jan 2023 - Jan 2025 (2 years)

Designed and optimized Stan Stores, managed digital products and payment systems, and implemented marketing integrations to increase conversions and client retention.

Stan Payment Integration Copywriting Analytics

Customer Support Representative

XYZ Solutions

Jan 2021 - Jan 2023 (2 years)

Responded to 100+ customer inquiries daily via live chat and email with a 95% satisfaction rate, troubleshooting issues and maintaining CRM records to improve first-contact resolution.