robert rusu
@robertrusu
Experienced Customer Service Representative fluent in multiple languages.
RomaniaWhat I'm looking for
Hello, I am Robert, a dedicated Customer Service Representative with over 10 years of experience in providing exceptional support in English, French, Italian, and Romanian. My journey in customer service began in traditional call centers and has evolved into a successful freelance career, where I managed customer interactions across various platforms and languages. I pride myself on my ability to handle high volumes of calls and emails, often exceeding 150 calls or 400 emails daily, ensuring that every client receives prompt and effective assistance.
Throughout my career, I have worked with renowned companies such as Telecom Italia and lightinthebox.com, where I honed my skills in managing customer inquiries, resolving issues, and providing technical support. My experience includes using various CRM tools like Zendesk and Freshdesk, as well as handling billing support for ZOOM. I am committed to maintaining a professional image and delivering accurate information to clients, which has resulted in high customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
WEFrench Language Assessor
WEBHELP
Jun 2023 - Dec 2023 (6 months)
Supervised and edited French emails from Indian employees, ensuring correct procedures were implemented before sending responses to clients.
CCBilling Support Specialist
CSS Corp
Jun 2022 - Jan 2023 (7 months)
Provided billing support in French, English, and Italian, handling cancellations, refunds, account changes, and technical issues while managing daily ticket responses in Zendesk.
LICustomer Service Representative
Lightinthebox.com
Jan 2021 - Jan 2022 (1 year)
Managed customer service in multiple languages, resolving up to 50 tickets daily, handling returns, refunds, and inquiries across various platforms.
GESupport Desk Manager
GeoCare
Sep 2015 - Oct 2020 (5 years 1 month)
Oversaw support for UK and Italy, managing inbound calls and emails, ensuring customer satisfaction through effective communication and problem resolution.
ISSupport Desk Manager
IKickz - TopOne - SoleCool
Nov 2014 - Oct 2015 (11 months)
Managed customer support for sneaker selling apps, handling emails and calls, ensuring timely responses and customer satisfaction.
EIAppointment Setter
ENEL Italia
Oct 2013 - Dec 2014 (1 year 2 months)
Conducted outbound calls to set appointments for agents, promoting energy services to clients.
TECustomer Service Representative
TeleTu
Oct 2010 - Oct 2011 (1 year)
Handled high volume outbound sales calls, promoting telecommunication services and managing customer inquiries.
TICustomer Service Representative
Telecom Italia
Feb 2009 - Jul 2010 (1 year 5 months)
Provided customer service in a call center environment, focusing on sales and support for HP laptops.
UFRestaurant Manager
US American Food
Sep 2005 - Feb 2009 (3 years 5 months)
Managed restaurant operations, including inventory, staff management, and customer service, ensuring efficient service delivery.
Education
Degrees, certifications, and relevant coursework
Universitatea Stefan cel Mare
Graduation Certificate, English - Geography
1998 - 2002
Graduated with a focus on English and Geography, acquiring a graduation certificate.
Liceul de Informatica Suceava
Baccalaureate Diploma, Computer Science / Informatics
1994 - 1998
Completed studies in Computer Science, earning a baccalaureate diploma.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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