Cristian Nastasa
@cristiannastasa
I resolve technical, billing, and customer-service issues across international support operations.
RomaniaWhat I'm looking for
I've supported customers across Telus International, WNS Global Services, Comdata, and Amazon, resolving technical, billing, subscription, account, and product issues in remote service environments.
At Telus International, I diagnosed software problems on mobile devices and computers through remote connections while supporting payments and subscription management. At WNS, I guided Roche customers through medical-device use and troubleshooting by phone and email.
I bring extensive customer support, telemarketing, financial consulting, and hospitality experience, with advanced English and Italian communication skills and hands-on use of SAP, CRM, Microsoft Office, and remote desktop tools.
Experience
Work history, roles, and key accomplishments
Provided technical support to customers, assisting with mobile devices and computers. Performed remote connections to diagnose and resolve software issues, and supported subscription management, billing, and payments.
Handled customer service responsibilities including answering phone calls and emails, responding to inquiries and complaints, and guiding customers in using and troubleshooting medical devices provided by Roche.
Remote Ambassador
Comdata
Jan 2022 - Apr 2023 (1 year 3 months)
Contacted customers interested in products sold by Japan Tobacco International and provided logistical support to existing clients. On the Bitdefender project, provided international assistance to customers experiencing issues with purchasing or activating digital products.
Assisted customers with product selection, parcel tracking, courier contact, and product returns. Informed customers about transaction status and resolved account-related issues.
Reviewed sales and installment contracts for mobile and landline services offered by WindTre. Provided technical consultancy in Italian to brokers signing preliminary contracts for SIM cards, landlines, mobile phones, and modems with legal entities in Italy.
Sales Operator
Open Mind
Oct 2015 - Oct 2020 (5 years)
Evaluated Telecom Italia customer plans and proposed service improvements and auxiliary products aimed at optimization.
Financial Consultant
Fire Credit
Dec 2013 - Sep 2015 (1 year 9 months)
Managed debt collection for Gas de France and Santander Bank clients. Prepared reports on overdue debts and outstanding payments, and supported legal actions against debtors by providing necessary documentation.
Analyzed clients’ financial situations to provide appropriate financial advice and solutions. Campaigns included Telemarketing Agos Ducato outbound and Wind customer service.
Front Desk Manager
Hotel Cecil
Nov 2007 - Oct 2011 (3 years 11 months)
Managed reservations, guest check-in and check-out processes, handled phone and email inquiries, and ensured high standards of customer service. Responsibilities included billing, cash handling, coordinating with housekeeping, and resolving guest requests efficiently.
Education
Degrees, certifications, and relevant coursework
Nottingham Trent University
Master's Degree, International Trade and Commercial Transactions
2016 - 2018
Master's Degree in International Trade and Commercial Transactions from Nottingham Trent University.
Alexandru Ioan Cuza University
Bachelor's Degree, Philosophy
1992 - 1997
Bachelor's Degree in Philosophy from Alexandru Ioan Cuza University.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Interested in hiring Cristian?
You can contact Cristian and 90k+ other talented remote workers on Himalayas.
Message CristianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
