Open to opportunities

Robert Melton

@robertmelton

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Cum Laude graduate and data operations analyst with problem-solving skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration, innovation, and growth opportunities.

I am a Cum Laude graduate with a Bachelor of Arts in History from Southern New Hampshire University, where I developed a strong affinity for research and problem-solving. My professional journey has equipped me with extensive experience in data operations, particularly in the payment processing sector. Currently, I serve as a Data Operations Analyst at Waystar, where I monitor file imports and troubleshoot variances, ensuring seamless operations and client satisfaction.

Throughout my career, I have held various roles that have honed my analytical and interpersonal skills. As a Senior Support Analyst at Waystar, I not only managed payment processing but also took on leadership responsibilities, including onboarding new team members and creating training materials. My experience at Verizon Connect as an Account Administrator further solidified my ability to communicate effectively with clients and manage contractual agreements. I am passionate about fostering a collaborative work environment and continuously seek opportunities to educate and uplift my colleagues.

Experience

Work history, roles, and key accomplishments

Current

Payment Operations Data Operations Analyst

Current

Waystar

Jan 2023 - Present (2 years 6 months)

Monitored file imports via SFTP, identifying and correcting errors to ensure successful import. Ran extensive reports in Microsoft Excel to identify and resolve variances within Hold Accounts.

Microsoft Excel Data Analysis Troubleshooting Project Management Client Communication

Payment Operations Senior Support Analyst

Waystar

Jan 2021 - Present (4 years 6 months)

Processed various payment types including checks, e-checks, and credit card payments, while researching and applying patient checks. Resolved client cases via Salesforce and collaborated with vendors to address payment and file import issues.

Payment Processing Salesforce Vendor Management Accounting PHI Management Training Development Interviewing

3G Fleet Migration Account Administrator (Lead)

Verizon Connect

Jan 2020 - Present (5 years 6 months)

Managed back-end contractual work, assisting business partners with new agreements and utilizing business applications like Salesforce for customer information. Rewrote and sent contracts, ensuring customer signatures and placing hardware orders.

Contract Management Salesforce Training Google Meet Adobe Connect Quality Assurance

Customer Service Representative (Medicare Part D)

CVS Caremark

Jan 2020 - Present (5 years 6 months)

Provided billing, pricing, and premium information for medication and insurance plans, handling customer service calls for members. Assisted pharmacy and healthcare providers with prescription information and managed payments for mail orders.

Customer Service Billing Insurance Medication Management Task Management

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Arts, History

Grade: 3.5

Activities and societies: Dean's List, Spring 2018, Fall 2018, Spring 2019; Presidential Honor Roll List, Spring 2018, Fall 2018, Spring 2019

Graduated with a Bachelor of Arts in History. Achieved a GPA of 3.5 and was consistently recognized on the Dean's List and Presidential Honor Roll List.