Open to opportunities

Nishtha Saraswat

@nishthasaraswat

Message

Seasoned Senior Process Associate with a focus on operational excellence.

Zimbabwe

Message

What I'm looking for

I seek a role that values operational excellence and fosters team collaboration.

I am a seasoned Senior Process Associate with over 6 years of experience in leading back-office operations and driving operational excellence. My proven track record in enhancing customer satisfaction through effective project management and cross-functional collaboration has been a cornerstone of my career. I thrive in fast-paced environments, where I can utilize my skills in strategic planning and process optimization to deliver impactful results.

Throughout my career, I have successfully led multiple projects, ensuring alignment with organizational goals and delivering high-quality outputs. My expertise in tools like Labelbox and CVAT for data annotation, along with my strong communication skills, has enabled me to effectively liaise between departments and external stakeholders. I am passionate about fostering a culture of engagement and accountability within my teams, which has resulted in elevated performance and successful project execution.

My accomplishments include achieving top-tier customer satisfaction ratings and transforming small teams into thriving divisions. I am dedicated to continuous improvement and look forward to leveraging my experience to contribute to new challenges and opportunities in operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Associate

Current

PS Intelegencia Pvt. Ltd.

Aug 2020 - Present (4 years 11 months)

Led multiple projects simultaneously, ensuring alignment with organizational goals, timely completion, and high-quality output. Utilized tools like Labelbox, CVAT, and internal platforms for image, text, and video annotation, ensuring data was properly labeled and structured for machine learning models.

Project Management Data Annotation Labelbox CVAT Risk Mitigation Cross Functional Collaboration Communication Skills Time Management

Process Associate (Revenue Reporting)

Accelerar Technology

Dec 2018 - Jan 2020 (1 year 1 month)

Conducted revenue data analysis and reporting, including daily, weekly, and monthly reports, while identifying discrepancies and performing root cause analysis to ensure accuracy and compliance with accounting standards. Utilized advanced Excel skills (Pivot Tables, VLOOKUP, formulas) to mine and extract data from multiple sources, generating insightful revenue dashboards for leadership reviews.

Revenue Accounting Data Analysis Microsoft Excel Pivot Tables Root Cause Analysis Financial Reporting Data Extraction Dashboards Accounting Standards

Research Associate (Customer Data Management)

Ingenious e-Brain

Jan 2017 - Nov 2018 (1 year 10 months)

Managed large volumes of customer data across CRM platforms, ensuring data accuracy through cleaning, validation, and deduplication processes. Utilized Excel, Google Sheets, and data visualization tools to track, report, and present customer insights, while creating dashboards and reports on customer trends for leadership reviews.