Nikolai UgsimarNU
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Nikolai Ugsimar

@nikolaiugsimar

Highly skilled data professional with expertise in analysis and reporting.

Zimbabwe
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What I'm looking for

I seek a positive work environment that fosters learning and skill development.

I am a highly skilled and detail-oriented data professional with over 5 years of experience in data gathering, analysis, and reporting. My expertise lies in utilizing Microsoft Excel to create comprehensive reports and conduct thorough data analysis. I have a strong ability to work with large datasets, ensuring data accuracy while managing multiple projects effectively. My focus is always on meeting deadlines and delivering high-quality results.

Currently, I serve as a Measurement and Analytics Specialist at Accenture Inc, where I gather data, analyze it, and generate reports that showcase client metric scores. I take pride in ensuring the accuracy of these reports by collaborating closely with clients. My previous roles at Accenture have equipped me with a customer-centric mindset and exceptional customer service skills, which I believe are crucial in any data-driven environment.

Experience

Work history, roles, and key accomplishments

AI
Current

Measurement and Analytics Specialist

Accenture Inc

Jul 2019 - Present (5 years 11 months)

Gathered and analyzed data to generate comprehensive reports on client metric scores and dashboards. Ensured report accuracy through close collaboration with clients. Generated performance scorecards for agents, SMEs, and supervisors.

AI

Billing and Customer Care - Chat Support Representative

Accenture Inc

Feb 2017 - Jul 2019 (2 years 5 months)

Handled customer billing issues efficiently via chat and phone calls. Provided comprehensive customer care, resolving inquiries and concerns.

AI

Transaction Processing Specialist – Billing Research Representative

Accenture Inc

Aug 2011 - Feb 2017 (5 years 6 months)

Managed customer billing issues including late payments and contract promotions. Collaborated with a specialized team to gather information and resolve customer billing disputes.

Education

Degrees, certifications, and relevant coursework

Nikolai hasn't added their education

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Tech stack

Software and tools used professionally

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Nikolai Ugsimar - Measurement and Analytics Specialist - Accenture Inc | Himalayas