Plette Hall
@plettehall
Senior Revenue Operations Analyst with expertise in billing and customer service.
ZimbabweWhat I'm looking for
I am a dedicated Senior Revenue Operations Analyst with extensive experience in billing and customer service. Currently, I process daily invoices and manage customer credit requests at Reed Elsevier, ensuring accuracy and timely communication with clients. My role involves reconciling student payments and package cancellations, demonstrating my commitment to operational excellence.
Previously, I served as a Customer Service Representative and Billing Specialist, where I honed my skills in managing customer inquiries and resolving disputes efficiently. My background includes working with various systems such as SAP and SalesForce, which has equipped me with the technical know-how to streamline processes and enhance customer satisfaction.
I am passionate about leveraging my expertise to contribute to a dynamic team and drive business success. I thrive in environments that challenge me and provide opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Senior Revenue Operations Analyst
Reed Elsevier
Jul 2020 - Present (5 years)
Processed daily invoices, finalized billing for HESI orders, and completed customer credit requests. Reconciled student payments and managed cancelled packages, providing status updates to internal teams and customers.
Customer Service Representative II
Phonak
Jan 2019 - Jun 2019 (5 months)
Answered 80-100 daily calls regarding product questions, order entry, and billing disputes. Collaborated with Sales to enter orders and resolve issues, ensuring customer satisfaction.
Billing Specialist
Reed Elsevier
Aug 2017 - Nov 2018 (1 year 3 months)
Completed and finalized billing/invoicing for HESI orders and processed customer credit requests. Managed daily cash receipts for student payments and reconciled existing orders, providing updates to account teams.
Customer Service Specialist
HB Fuller
Oct 2015 - Aug 2017 (1 year 10 months)
Managed over 50 accounts as the primary contact for inquiries, utilizing Microsoft Queries for back orders and incomplete shipments. Coordinated with Supply Chain and Logistics to ensure stock availability and order routing. Handled customer calls, managed price lists, and resolved disputes as a Disputes Clerk.
Dedicated Account Specialist
VWR International
Nov 2011 - Oct 2015 (3 years 11 months)
Operated as the lead point of contact for all account-specific matters, managing full consignment accounts and providing daily open order reports. Ensured timely and successful delivery of company solutions according to customer needs. Assisted with high-severity requests and resolved back-ordered issues.
Education
Degrees, certifications, and relevant coursework
Waubonsee Community College
Credits, Social Work
Completed coursework in Social Work at Waubonsee Community College. Gained foundational knowledge in social work principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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