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Robert Hesser

@roberthesser

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Finance operations leader at Verizon Communications who improved billing accuracy to 99.4% across $7B in revenue.

United States

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What I'm looking for

I’m seeking a Vice President, Finance Operations position at Mutual of America Financial Group, where I can bring my financial management and operational leadership skills to support your mission of helping customers achieve greater financial security.

At Verizon Communications, I improved billing accuracy from 88.1% to 99.4% across $7B in revenue by streamlining subscription billing controls. I also supervised a $10B+ revenue portfolio across enterprise, consumer, and SMB segments.

I supervised accounting for a $6B portfolio that included HBO, Showtime, and Cinemax, covering month-end close, GAAP compliance, and performance reporting. I also guided a team of 250+ professionals across internal staff and BPO partners.

As Senior Global Director, Service Delivery & Customer Onboarding at RingCentral, I expanded VoIP delivery teams into the UK, France, and the Philippines. I helped lift on-time delivery from 76% to 96% and cut international delivery time from 60+ days to 17 days.

Most recently, as Senior Manager, Customer Implementations & Professional Services at BillingPlatform, I led enterprise Billing Cloud and financial systems implementations, achieving 100% on-time go-lives. I’m seeking a Vice President, Finance Operations position at Mutual of America Financial Group.

Experience

Work history, roles, and key accomplishments

Senior Manager, Customer Implementations & Professional Services

BillingPlatform

Jun 2024 - Feb 2026 (1 year 8 months)

Led end-to-end implementations of Billing Cloud and financial systems for enterprise clients, achieving 100% on-time go-lives and delivering $300K in cost savings. Managed cross-functional teams, project budgets, and executive communications.

Billing Cloud Financial Systems Project Management Budget Management KPIs Forecasting BRD Automation Customer Satisfaction NPS Stakeholder Management Risk Management

Executive Consultant & Owner

RCHH Consulting LLC

Oct 2022 - May 2024 (1 year 7 months)

Delivered tailored financial and operational solutions for Fortune 500 and mid-market clients, improving efficiency, scalability, and financial reporting. Served as SME across Telecommunications, Operations, BPO, and Finance, advising on process redesign and regulatory compliance.

Finance Operations Operational Efficiency Financial Reporting Regulatory Compliance Process Redesign KPI Frameworks Governance Strategic Planning Telecommunications BPO

Senior Global Director, Service Delivery & Customer Onboarding

RingCentral

May 2019 - Sep 2022 (3 years 4 months)

Led VoIP delivery and customer implementations for 75+ associates across global teams, expanding operations to the UK, France, and the Philippines. Scaled operations to handle 1.5M annual port orders, improving on-time delivery from 76% to 96% and cutting international delivery time from 60+ days to 17 days.

VoIP Customer Onboarding Service Delivery Global Operations KPI Management Performance Management Process Improvement HR Management BPO Risk Management

Senior Product Manager

Verizon Communications

Feb 2000 - Dec 2018 (18 years 10 months)

Owned a $350M international VoIP wholesale product suite, improving service delivery and profitability. Implemented fraud controls generating $330M in annual savings and applied Agile practices to deliver new products.

Product Management VoIP Wholesale Fraud Prevention Agile User Stories Sprint Planning Testing KPI Design Process Improvement Stakeholder Management

Director, Receivables Management & Billing

Verizon Communications

Feb 2000 - Dec 2018 (18 years 10 months)

Guided a team of 250+ professionals across internal staff and BPO partners, establishing controls for timely and accurate receivables and billing. Supervised accounting for a $6B portfolio, including month-end close, GAAP compliance, and performance reporting.

Receivables Management Billing Team Leadership BPO Revenue Assurance US GAAP Month End Closing Journal Entries performance reporting KPIs Financial Analysis

Sr. Manager, Billing & Collections, Accounts Receivable & Accounts Payable

Verizon Communications

Feb 2000 - Dec 2018 (18 years 10 months)

Boosted billing accuracy from 88.1% to 99.4% across $7B revenue and supervised a $10B+ revenue portfolio. Decreased bad debt from 4.1% to 3.0% and negotiated $300M+ third-party billing contracts.