Open to opportunities

khadar abdi

@khadarabdi

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Customer-focused complaints specialist with sales experience and front-end development skills.

United Kingdom

Message

What I'm looking for

I seek a local role combining customer support and problem-solving where I can use empathy, technical skills, and sales experience to help customers and improve retention.

I am a customer-focused professional with extensive experience in complaint handling, customer relations, and sales across utilities, motoring services, and retail sectors. I combine empathy-driven communication with strong problem-solving to support vulnerable customers and retain business.

Alongside customer-facing roles, I have technical foundations in IT support and front-end web development, having completed a Web Development Bootcamp (HTML, CSS, JavaScript, React) and multiple IT certifications. I leverage this mix to troubleshoot issues, use customer support software, and communicate technical information clearly.

I am dependable, adaptable, and organized, with a proven ability to prioritize tasks and build trust quickly. I am seeking local roles where I can apply my customer care strengths and technical skills to deliver excellent service and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Client Advisor

Current

Co-op Legal Care

Dec 2023 - Present (1 year 10 months)

Make outbound calls to bereaved clients to assess need for probate legal processes and book solicitor appointments, ensuring sensitive, accurate guidance during difficult circumstances.

Customer Relations Probate Triage Empathy CRM Complaint Handling Microsoft Office

Complaint Handler & Sales Consultant

OVO Energy

Aug 2023 - Nov 2024 (1 year 3 months)

Managed ~7 customer complaints daily via phone, email, and post while engaging vulnerable customers empathetically and converting interactions into sales by addressing price objections and highlighting product value.

Sales Vulnerable Customers Objection Handling CRM Microsoft Office

Energy Consultant

Utility Warehouse

Sep 2022 - Mar 2023 (6 months)

Resolved customer complaints with empathy and provided tailored energy solutions, actively listening to concerns and offering appropriate support for customers in financial distress.

Customer Support Complaint Handling Active Listening Sales Empathy CRM Microsoft Office

Customers & Sales Consultant

RAC Motoring Service

Jul 2014 - Aug 2022 (8 years 1 month)

Handled inbound and outbound calls to renew and retain customers, conducted needs analysis to sell breakdown cover, and negotiated pricing to maintain customer retention.

Customer Retention Outbound Calling Negotiation Needs Analysis CRM Microsoft Office

Administrative Support

Southmead Hospital

Apr 2014 - Jul 2014 (3 months)

Organized and delivered medical records to specialists, ensuring timely access to urgent records and supporting administrative workflows in a clinical setting.