khadar abdi

Make outbound calls to bereaved clients to assess need for probate legal processes and book solicitor appointments, ensuring sensitive, accurate guidance during difficult circumstances.

Managed ~7 customer complaints daily via phone, email, and post while engaging vulnerable customers empathetically and converting interactions into sales by addressing price objections and highlighting product value.

Resolved customer complaints with empathy and provided tailored energy solutions, actively listening to concerns and offering appropriate support for customers in financial distress.

Handled inbound and outbound calls to renew and retain customers, conducted needs analysis to sell breakdown cover, and negotiated pricing to maintain customer retention.

Organized and delivered medical records to specialists, ensuring timely access to urgent records and supporting administrative workflows in a clinical setting.

Advised customers on smartphone selection and promoted device insurance using product knowledge to drive sales and customer satisfaction.

Provided IT support at Wembley Centre, troubleshooting hardware and software issues and maintaining network and desktop systems for end users.

Delivered first-line IT support in central London, responding to user incidents and performing basic network and desktop troubleshooting.

Completed an intensive Front-End Web Development bootcamp focusing on HTML, CSS, JavaScript, and React.

Completed Windows Server 2008 training to support server administration tasks.

Completed an Access to Computing program to prepare for higher education in computing.

Completed an Access program in Telecommunication and Computer Network Engineering.

Studied Information and Communication Technology (ICT) as part of secondary education.