Open to opportunities

Robert Box

@robertbox

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Shift manager known for leadership, delegation, and excellent customer service.

United States

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What I'm looking for

I’m looking for a leadership-focused role where I can manage a team on shift, keep operations running smoothly, and deliver excellent service. I want a place that values clear communication, accountability, and steady growth.

I’m a dedicated shift manager with 6 years of experience leading teams and ensuring smooth operations. I’m known as a strong leader and good communicator, and I focus on delegating tasks clearly while motivating team members to perform at a high standard.

In my retail and operations roles, I’ve managed schedules, handled customer concerns, and kept daily execution running efficiently. I’ve led end-of-day responsibilities including money counts and deposits, and I’ve built strong customer relationships through an attentive, professional approach.

I also bring hands-on safety and security experience—monitoring store areas for attempted theft, intervening when necessary, de-escalating emergency situations, and producing comprehensive reports. Across administrative and support work, I’ve handled account lookups, document filing and scanning, report preparation, and accurate record keeping while supporting managers with dependable follow-through.

Experience

Work history, roles, and key accomplishments

Housing Clerk (Temp)

Oklahoma City Housing Authority

Mar 2024 - Nov 2024 (8 months)

Answered phones and looked up accounts to assist clients. Filed paperwork and scanned documents into the system while supporting the manager with administrative tasks.

Phone Call Screening Administrative Support Document Scanning File Organization Customer Service Data Entry Microsoft Office

Store Protection Specialist

DDs Discount

Jul 2023 - Jan 2024 (6 months)

Monitored store and surrounding areas for attempted theft and intervened when necessary. De-escalated emergency situations, directed shoppers to safety, and generated incident reports and activity logs.

Loss Prevention Monitoring Emergency Response Incident Reports

Assistant Manager

Domino’s

Apr 2021 - Feb 2022 (10 months)

Assisted customers by assessing needs and supporting daily operations. Produced inventory reports and orders, handled end-of-day money counts and deposits, and maintained a safe, organized environment for staff and patrons.

Team Supervision Customer Service Order Processing Deposits Time Management

Title Examiner

Capital One

Mar 2019 - Apr 2020 (1 year 1 month)

Worked as a temp pulling and filing new and old title loan documents within the title vault until the role ended during COVID. Supported accurate document organization and retrieval for ongoing operations.

Loan Documentation Data Entry Proofreading Administrative Support Attention To Detail Information Management

Shift Manager

Racetrac Petroleum

Aug 2018 - Jan 2020 (1 year 5 months)

Managed the overnight shift by directing associates and handling operational concerns. Oversaw industrial kitchen equipment upkeep, reconciled end-of-day transactions and inventory, compiled cigarette/alcohol and other counts, and completed end-of-day paperwork.

Shift Management Team Supervision End Of Day Procedures Report Preparation Attention To Detail

Team Lead

Whataburger

Jul 2017 - Aug 2018 (1 year 1 month)

Led daily responsibilities in a fast-paced food service environment to maintain high customer satisfaction. Served as the first point of contact for employee issues, resolved concerns, and held weekly team meetings to share updates.

Team Leadership Customer Service Food Service Operations Shift Coordination Communication