Synnia Imani
@synniabranch
Shift manager and customer support professional with warehouse and assembly experience, leading teams in fast-paced operations.
United StatesWhat I'm looking for
I’m a reliable, hardworking professional with over 3 years of experience in warehouse operations, mechanical assembly, and team supervision, and I consistently keep work efficient in fast-paced production environments. I lead staff, follow detailed assembly instructions, and maintain strong accuracy across tasks like work-order handling, inventory, and order picking/packing—while staying focused on safety and quality.
I bring 5 years of customer service and customer support experience, handling high-volume inquiries, resolving complaints professionally, and delivering empathetic, solutions-focused support. I also hold an active unarmed security license, excel in both leadership and hands-on roles, and I’m currently studying medical coding and billing to expand my career into healthcare.
Experience
Work history, roles, and key accomplishments
Monitored property and maintained a secure environment while enforcing safety protocols. Responded to incidents and carried out security responsibilities in accordance with procedures.
Material Handler
Nike Golf (GXO)
Mar 2025 - Jun 2025 (3 months)
Packed and labeled Nike Golf products by following warehouse procedures for safety and efficiency. Supported accurate fulfillment through proper warehouse handling.
Customer Service Representative
UnitedHealthcare
Sep 2023 - Jan 2025 (1 year 4 months)
Assisted customers with healthcare-related questions and account information while delivering empathetic, solutions-focused support. Maintained confidentiality and accuracy when handling customer information.
Customer Service Representative
Disney Call Center
Jan 2022 - Aug 2023 (1 year 7 months)
Handled high-volume inbound calls, assisting customers with inquiries and concerns while providing friendly, professional support. Resolved complaints efficiently while maintaining customer satisfaction.
Shift Manager
Freddy’s Steakburgers & Frozen Custards
Jun 2020 - Dec 2021 (1 year 6 months)
Supervised staff to maintain efficient daily operations and enforced company policies and food-handling protocols. Counted and balanced cash registers accurately.
Education
Degrees, certifications, and relevant coursework
Concorde Career College
Currently enrolled at Concorde Career College.
Fairley High School
High School Diploma
2018 - 2022
Earned a High School Diploma at Fairley High School from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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