Brianna Chavis

I’m a results-driven Shift Manager with 9+ years of experience building strong customer relations, leading teams, and improving daily operations. I focus on leadership, dependability, great communication, and consistency that produce measurable outcomes.

At DunkinDonuts, I oversaw opening and closing procedures to ensure a clean, sanitary facility and trained new hires for performance success. I managed customer complaints by resolving conflict and de-escalating issues, which created positive perception and increased customer returns.

I also managed inventory levels each day, handled cash and financial transactions, and prepared reports with accuracy. I ensured safety and compliance by adhering to company and federal standards while supervising teams during peak hours for efficiency.

Earlier roles strengthened my service and sales foundation: as a Guest Relations Specialist, I served as the first point of contact, managed high-volume calls and emails, handled reservations, and coordinated concerns with the right departments. As a Sales Associate, I met and exceeded individual and team sales goals, maintained a clean sales floor, and completed POS transactions.