Jay Kay
@jaykay2
Retail shift manager and customer service professional focused on efficient, team-led service.
What I'm looking for
I’m a dependable retail professional with experience in retail, shift management, and construction/electrical support, plus 1 year in an inbound call center. I focus on efficiency and strong communication, stepping up quickly to meet changing workplace needs while providing excellent customer service.
In my shift-manager role, I supervised and coordinated a team of 2–3 employees, maintained clear communication, and supported issue resolution and customer service. I’m comfortable with computer troubleshooting and quick to learn new systems and procedures, including opening and closing procedures and store operational readiness.
Experience
Work history, roles, and key accomplishments
Sales Associate & Shift Manager
Elder’s Ace Hardware
Jan 2017 - Dec 2019 (2 years 11 months)
Supervised and coordinated a team of 2–3 employees while maintaining an efficient workflow and clear communication. Provided customer service and issue resolution, handled opening/closing procedures, and supported stocking and inventory.
Education
Degrees, certifications, and relevant coursework
Heritage High School
High School Diploma, High School
Grade: GPA 3.8
Activities and societies: Completed honors level and advanced placement coursework.
Earned a high school diploma from Heritage High School in May 2015. Completed honors-level and advanced placement coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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