Open to opportunities

Jay Kay

@jaykay2

Message

Retail shift manager and customer service professional focused on efficient, team-led service.

United States

Message

What I'm looking for

I’m looking for a role where I can lead a small team, keep operations efficient through strong opening/closing discipline, and deliver reliable customer service—while using my computer and troubleshooting skills to handle changing needs fast.

I’m a dependable retail professional with experience in retail, shift management, and construction/electrical support, plus 1 year in an inbound call center. I focus on efficiency and strong communication, stepping up quickly to meet changing workplace needs while providing excellent customer service.

In my shift-manager role, I supervised and coordinated a team of 2–3 employees, maintained clear communication, and supported issue resolution and customer service. I’m comfortable with computer troubleshooting and quick to learn new systems and procedures, including opening and closing procedures and store operational readiness.

Experience

Work history, roles, and key accomplishments

Sales Associate & Shift Manager

Elder’s Ace Hardware

Jan 2017 - Dec 2019 (2 years 11 months)

Supervised and coordinated a team of 2–3 employees while maintaining an efficient workflow and clear communication. Provided customer service and issue resolution, handled opening/closing procedures, and supported stocking and inventory.